Customer Care Representative

Under the direction of the department Supervisor, the Customer Care Representative is responsible for customer email inquiries, case management, court document review, processing customer disputes, and mail correspondence. This responsibility includes ensuring service requirements are protected and accounted for in accordance with standard operation procedures un EZPass Maryland.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assists customers with the account opening process.
• Receives incoming email requests regarding EZPass services.
• Responds to escalated EZPass inquiries that require judgment in resolving issues or in making recommendations.
• Accurately explains the terms/conditions and policies/procedures relating to the account.
• Processes account payments.
• Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
• Performs account maintenance, including account changes, adjustments, and statement requests.
• Other duties as assigned.

Job Types: Full-time, Temporary

Pay: From $16.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Data Entry: 1 year (Required)
• Microsoft Office: 1 year (Preferred)

Ability to Relocate:

• Middle River, MD: Relocate before starting work (Required)

Work Location: In person