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SalaryJoin our Culture of Caring!
Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring and friendly environment.
Schedule: Monday through Friday 9:30am to 6:00pm with 1 full weekend every 4 weeks hours 8:00am to 4:30pm
Position Summary:
This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties.
Essential Job Duties and Responsibilities:
- Answer telephone calls to schedule appointments for new or current patients.
- Outbound calls to schedule appointments.
- Reviews preps, follows scheduling guidelines and prescreens patients appropriately.
- Verifies and updates patient demographic data and insurance coverage while scheduling appointments.
- Respects patient confidentiality by adhering to HIPAA standards.
- Follows up with patients through various communication channels.
Knowledge, Skills and Abilities:
- Ability to multi-task and function in a fast paced, high call volume environment.
- Demonstrates initiative in problem solving and resolving customer satisfaction issues
- Excellent organizational skills
- Customer service skills - empathetic, active listener, who has strong follow through skills
- Proficient computer skills and data entry skills
- Critical thinking – the ability to think creatively, problem solve and work independently
Educational Requirements:
- High school diploma or general education degree (GED)
- One year related experience and/or training; or equivalent combination of education and experience
Advanced Radiology offers outstanding compensation and benefits plans designed to reward and retain exceptional employees. Our comprehensive benefits package includes:
Medical, Dental and Vision Insurance; Prescription Plan; HSA with matching employer contribution, Company Paid Life Insurance, 401K Plan and Profit Sharing with employer contribution, Paid Holidays, and generous Paid Time Off. You will also receive free company swag, fun wellness challenges with prizes, awards and recognition programs, and much more!
Advanced Radiology Consultants is an Equal Opportunity Employer. Apply today and join our team of dedicated and caring professionals!
