Customer Care Operations Intern (Summer Internship)

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

The candidate for this position should have high energy and be creative in order to assist the Support Services Operations team in delivering optimum, quality service. As an Intern to the Support Services Operations Team, you will offer entry level assistance in responding to customer requests for service using an internal case tracking system. Position requires good writing skills to respond to requests for service and to communicate customer issues.
Position reports to the Sr Director, Support Services Operations

Currently enrolled in 4 year undergraduate program
Good writing skills
Good communication skills
Ability to positively interact with team and respond in a positive fashion to requests for service
Must consult and work effectively with peers, manager , and cross business units as needed
Works under general supervision but must be able to work independently
Intermediate knowledge of Microsoft applications
Attention to detail

No

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