Customer Care Specialist

GENERAL Summary:
Under the supervision of the Office Manager performs a variety of customer associated activities related to the sales, rental, installation and repair of a variety of products offered by the company. Maintains systems and files necessary to the efficient operation of the company.

Responsibilities:

• Managing phones and taking customer calls.
• Making outbound calls to potential customers upon receipt of web form leads.
• Working with customers to determine needs and scheduling in-home consultations.
• Process invoices and customer payments.
• Run reports essential to business operations.
• Expedite the resolution of customer problems and complaints.
• Maintain customer files in an organized and confidential manner.
• Utilize the proprietary operating system to document all customer interactions.

Qualifications:

• 10 years increasingly responsible customer service experience .(not to include food service or retail experience)
• Demonstrated aptitude for problem-solving.
• Must be results-orientated and able to work both independently and within a team environment.
• Must possess excellent verbal and written communication skills.
• Proficiency in using Microsoft Office Suite applications.
• Must be detail oriented and possess strong organizational skills.
• Manage multiple priorities seamlessly.
• Strong customer service focus.
• Good listening skills.
• Excellent interpersonal skills.
• Must be reliable and conscientious.
• Strong problem-solving ability.
• Superior time management skills.
• Attention to detail; ability to remain focused.
• Project management experience is a big plus.
• Accounting experience desirable.

Job Type: Full-time

Pay: $24.00 - $36.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 10 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• How many years of full time customer service experience do you possess?

Experience:

• Customer Service: 10 years (Required)

Ability to Relocate:

• Philadelphia, PA: Relocate before starting work (Required)

Work Location: In person