Customer Associate/Cashier (Tagalog Speaking Preferred)

A customer associate, also known as a customer service representative or customer support representative, is responsible for interacting with customers on behalf of a company. The primary role of a customer associate is to provide exceptional customer service and support to customers who are seeking assistance with products or services.

Responsibilities:

• Answer customer inquiries via phone, and/or chat in a timely and professional manner
• Assist customers with product or service information, pricing, and availability
• Process customer orders and returns accurately and efficiently
• Investigate and resolve customer complaints or issues, escalating to a supervisor when necessary
• Keep accurate records of customer interactions and transactions
• Continuously improve customer service by staying up-to-date with product and service knowledge, as well as company policies and procedures
• Meet or exceed customer service metrics and goals, such as response time, first-call resolution, and customer satisfaction ratings

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Language:

• Tagalog (Required)

Ability to Relocate:

• Lakewood, WA: Relocate before starting work (Required)

Work Location: In person