Customer Associate

Job Overview - General Summary:

Apply here: https://app.ezhirecannabis.com/public_jobs/1441

The Customer Associate will help guide patients and customers through their purchasing process. The goal is to assure that everyone who shops at Aura feels welcomed and, if needed, helps educate them through their cannabis purchasing experience. The ideal candidate must maintain strict cash and inventory controls that ensure compliance with all OCR regulations and the internal policies of the organization.

The Customer Associate is required to be up to date on the development of new products, consumption methods, accessories, news, culture, and events to do their job effectively.

Responsibilities:

• Greet patients and customers enthusiastically.
• Provide education on the difference between products, strains, consumption methods, and accessories.
• Stay informed of all products offered, menu changes, and in-store deals.

Listen to and help customers with all available choices and assist them in making well-informed decisions with their purchases.

• Maintain an efficient order processing flow.
• Ensure all customers have the correct credentials & forms of identification to purchase products.
• Perform inventory checks at the beginning/end and throughout the shift that ensure compliance and theft prevention.
• Assist with inventory management, counting and audits as needed.
• Assist with filling orders as needed for the e-commerce and home delivery team.
• Assist with new patient intake, reception, and ID checks.
• Must be able to operate and troubleshoot multiple forms of computer software/hardware and POS
• machines.
• Accountable and considerate of time and how it is managed across departments.
• Maintain ongoing communication with supervisors, managers, and colleagues.
• Perform opening and closing duties, including cleaning and stocking.
• Answer phones when no one else is able to.
• Perform Ad hoc duties as needed.

Requirements & Qualifications

• Must be 21+
• High school or equivalent, associate degree, technical education or specialty training preferred.
• Accountable, reliable, and trustworthy.
• Excellent customer service skills.
• Retail experience with the ability to tactfully upsell.
• Technologically savvy.
• Excellent communication skills- verbal and written.
• Excellent cash management and counting skills.
• Attention to detail and the ability to efficiently multitask.
• Ability to stand for 7 hours at a time.
• Able to lift 30 lbs. regularly.
• Experience with making and receiving phone calls.
• Ability to effectively resolve customer conflicts.
• Ability to learn new tasks and grow within the industry.
• Cannabis and retail experience preferred.

Job Type: Full-time

Salary: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Professional development assistance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Fall River, MA: Relocate before starting work (Required)

Work Location: In person