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Form of workJob Description
Summary: Interface directly with customers, Reps, Distributors, LEMO Sales Team and various departments to manage and grow the direct sales
Salary Range: $52K to $65K DOE
DUTIES and RESPONSIBILITIES
- Achieves and maintains rapport with customers, and Sales channels by providing the best possible service
- Processes sales order, change orders, formal quotes, RMAs, as well as expedite requests on behalf of customers
- Provides appropriate and timely feedback to customers in case of unexpected delays or change in delivery timing
- Assists the Finance department in maintaining Customer Accounts and supplying information for initial and subsequent credit checks
- Documents all customer correspondence in appropriate database
- Answers intermediate level technical and price/delivery inquiries for customers, Sales Reps and Distributors
- Offers administrative and commercial guidance to the Sales Team
- Reviews order activities of assigned accounts for completeness and accuracy coordinates modifications with necessary individuals
- Proactively reviews customer activities (orders/demand) to ensure a consistent supply of LEMO connectors/cable assemblies
- Prepares and provides reports of account activity to Sales Team, as requested
- Must have a thorough understanding of all assigned accounts to prepare monthly forecasting spreadsheets
- SMART monitoring and updates, initialize all quotes and update active tasks along with your sales team member
- Participate in New Product Introduction (NPI) process
- Other duties as assigned
