Customer Account Specialist

Primary Functions: The Customer Account Specialist will be responsible for providing Customer Service assistance and guidance for their assigned site. Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.

Key responsibilities include, but are not limited to and may vary dependent on areas of operation:

• Accuracy of all paperwork produced.
• Follow all customer requirements.
• Assist supervision/management as needed.
• Filing.
• Answer door, phone calls, and shipping office windows.
• Follow company policies, guidelines and work instructions.
• Warehouse work as needed (labeling, re-boxing, etc.)
• All CSR will be expected to cross train other CSR positions.
• Maintain professional relationship with the carriers, customers and team members.

  Cross training for shipping office for Saturday rotation

 The Job Specifics: 

• Processing cross docks.
• Holding product and dealing with customer rush shipments.
• Verifying inventory.
• Research OS&D’s, create reports, complete cut logs, perform adjustments and report turn times.
• Posting inbound and outbound orders.
• Inputting orders on time to be shipped on pools.
• Researching customer requests.
• Ensuring electronic transactions are successful.

Location  Department – Customer Service

Reports To: Customer Accounts Manager

Travel Amount: Minimal if any

Job Type, EEO, and Job Code: Full Time

What We Are Looking For:
Education

·         High School Degree required

Experience

·         1 to 3 years preferred.

·         Excellent communication skills, written and oral.

·         PC, leadership and planning skills helpful.

·         Experience in AS400, SAP, Word, Excel and PowerPoint preferred.

·         Experience with warehouse paperwork preferred.

Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

• Maintain a professional manner in appearance and communications at all times.
• Participate in staff and/or customer meetings if required.
• Develop PC/tablet skills to perform any e-mailing, reports, label preparation, order release, driver sign-out, inventory checks and/or any type of PC/tablet function necessary for that specific area.
• Good arithmetic, reading, and typing skills
• Sit and/or stand for extended periods of time
• Be able to see, speak and hear
• Capable of following verbal and written instructions.
• Pleasant and proper phone etiquette.
• Available to work various shifts. 
• Ability to work overtime as needed
• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
• Understand and follow verbal instruction, written instruction and company policies.
• A starter that can work independently and coordinate with others
• Follow safety procedures at all times.
• Ability to manage stress and productivity guidelines

The Standard Details:

• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems. 
• Identify and record any issues relating to product, processes and/or quality.
• Initiate, recommend, or provide solutions through appropriate channels.
•  Verify the implementation of solutions.
•  Follow posted security procedures at all times while in the building.
• Participate in Safety and Educational Training.

What’s In It For You:

A great company with great people. Full-time employees not under contract are offered:  401K and Educational Assistance after 1 year, If elected Blue Cross Blue Shield and after 90 days of service, Company Life Insurance, and an array of other great perks.  

Things We Need To Mention:

• The above job description may not include all tasks necessary to complete the job.
• Job functions may vary based on area of operation.  The job description is a listing of the most common tasks the associate will be required to perform in that job area.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.