Customer Account Specialist - 1741974

Customer Account Specialist

W2 Contract to Hire

Onsite, San Francisco, CA 94104

$24/hr

We're here to make legal help accessible to all. Weve transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

Overview

OurCustomer Account Specialistensures incoming mail reaches our customers digital accounts. This position requiressomeone who will provide onsite support to the virtual mail division of our business. In this role, you will also receive physical shipments from various carriers and ship these packages to a specified location. You will be responsible for speed, efficiency, accuracy while maintaining high productivity levels

You will

• Document, sort, pack, and ship customer mail.
• Monitor the flow of mail from our remote locations to our processing center(s) and investigate any disruptions, opening cases, contacting vendors, and submitting refunds/claims when necessary.
• Import, categorize, and review address network shipping backhaul and invoice data from a variety of sources, including USPS and UPS.
• Support quality control metrics and programs, and drive continuous quality improvements (systems, processes, and capability), innovation and elimination of non-value-addedtasks.
• Work with management to resolve production problems and bottlenecks to ensure efficiency and prevent delays & customer dissatisfaction.

You have

• Exceptional attendance and punctuality.
• Able to lift 40lb.
• Ability and experience to independently self-manage, absent of leaderships direct oversight.
• Positive-thinking and team player.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.