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SalaryAeroflow Health – Customer Account Representative – Urology – Remote Position
Aeroflow Healthcare is taking the home health products and equipment industry by storm. We’ve created a better way of doing business that prioritizes our customers, our community, and our coworkers.
We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you’re looking for a stable, ethical company in which to advance you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Healthcare.
The Opportunity
Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose – to provide great customer service to our new and current patients.
As a Customer Account Representative, you will focus on:
Providing exceptional customer service to patients, healthcare professionals, and insurance companies.
Your Primary Responsibilities
We are currently seeking a Customer Account Representative. CAR is typically responsible for:
- Handling a high-volume number of both incoming and outgoing phone calls daily
- Updating account information, such as: product needs, insurance, contact information, etc.
- Placing resupply orders for current patients that receive incontinence supplies and catheters
- Researching insurance payer requirements and understanding reimbursement procedures
- Troubleshooting equipment problems and offering product changes
- Maintaining HIPAA/patient confidentiality
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance
Skills for Success
- Excellent Customer Service Skills
- Ability to Think Critically
- Exceptional Organization
- High Level of Compassion
- Outstanding Written and Verbal Communication
- Willingness to Make Decisions Independently
- Ability to Contribute to a Team
- Must Be Adaptable and Willing to Learn
- General Computer and Email Proficiency
Required Qualifications
- High school diploma or GED equivalent
- 1 year of customer service experience preferred
- Excellent written and verbal communication skills
- Excellent active listening skills
- Ability to multitask – shifting between open applications as you speak with patients
- Ability to type 40+ words per minute with accuracy
You might also have, but not required:
- Knowledge with different types of insurance such as medicare, medicaid, and commercial plans
- DME supplies, specifically with incontinence and catheters
What we look for
We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes.
- Starting rate at $19 an hour!
Start Date: 4/22/24
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
- Great Place To Work Certified
- Family Forward Certified
- Inc. 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible.
