Customer Account Representative I

Overview
We're not just looking to fill open positions - we're looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact.
Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you've never worked in customer service, you've certainly been a customer. So, the simplest message is to serve your customers the way you want to be served as a customer while resolving delinquent account.
If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for service; apply to be a part of the GM Financial Team.
What We Offer:

• Competitive Salary of $20/hour and bonus incentive
• Day one benefits: Access to health, dental and vision benefits on your first day
• 12 weeks paid parental leave
• Company Match for 401K contribution
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Casual Dress Code
• Quarterly Volunteer Opportunities
• On-site Cafeteria
• Fun Environment
• A culture of learning: Training and career development offered at every level. Plus, educational reimbursement
  for full-time employees.
• Family First Discount: Access to discounted prices on GM vehicles, accessories and more.

Training hours: 8am-5pm for 4 weeks in office
Schedule: 3 shifts 8am-5pm and 2 shifts 11am-8pm Monday-Friday and 1 rotational Saturday a month. 3 days in office per week.
Responsibilities
JOB DUTIES

• Make outbound and take inbound calls in a professional manner while keeping and improving customer relations
• Execute day-to-day strategies and actively contribute to center performance objectives
• Proactively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life
• Ensure actions are in compliance with company policies and laws
• Initiate contact with customers, authorized third parties and vendors to resolve accounts
• Maximize productive time by utilizing effective time management skills
• Accurately and efficiently document collections and servicing activity in the appropriate system of record
• Utilize collection tools appropriately
• Perform other duties as assigned
• Conform with all company policies and procedures

Qualifications
Knowledge

• Knowledge of effective customer service techniques
• Basic knowledge of state and federal laws (eg, repossession and bankruptcy)
• Basic knowledge of the Automobile Industry
• Knowledge of Microsoft Office applications
• Understanding of the Fair Debt Collection Practices Act (FDCPA)
• Knowledge of GM Financials core business functions, policies and procedures

Skills

• Ability to handle multiple tasks and deadlines
• Ability to maintain effective working relationships and interact collaboratively with internal and external customers
• Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
• Detail oriented with accurate data entry skills
• Ability to negotiate effectively and apply effective questioning and listening skills
• Good verbal and written communication skills
• Ability to maintain confidentiality
• Commit to continuous improvement of business, customer and employee environments

Education

• High School Diploma or equivalent required
• Bachelor's Degree preferred

Experience

• 0-2 years previous experience in collections or customer service preferred