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Form of workDo you want to join us in helping to fight the world's mostthreatening diseases and enabling access to care for more people around theworld? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone.
Everywhere. At Siemens Healthineers, We offer you a flexible and dynamicenvironment with opportunities to go beyond your comfort zone in order to growpersonally and professionally. Sound interesting?
Then come and join our globalteam as a Customer Account Lifecycle Analyst. Residing in the Customer Finance Organization, the CustomerAccount Lifecycle Analyst manages a territory's or group of customers'asset records for the lifecycle of the contract and/or T&M service eventsto ensure maximum revenue recognition and customer satisfaction. We are seeking professionals with project management andprocess improvement skills to passionately own their client groups and strivefor accuracy and continuous improvement with how contracts and T&M eventsare managed - with both the internal processes and the clientrelationships.
The successful candidate must understand basic finance andaccounting principles to understand the impact of how contracts areadministered. Digitalization is increasingly transforming the way ourcustomer contracts are administered, with robotic process automation (RPA)streamlining operations, interpreting applications for processing transactions,manipulating data, triggering responses, and communicating with other digitalsystems. While this position does not require the ability to program roboticprocesses, it requires an understanding of how RPA's work to be able to analyzeand problem-solve system performance.
This is a hybrid position in our Cary, NC or Malvern,PA office. Our global team: We are a team of more than 68,000highly dedicated employees across more than 70 countries passionately pushingthe boundaries of what's possible in healthcare to help improve people's livesaround the world. As a leader in the industry, we aspire to create betteroutcomes and experiences for patients no matter where they live or what healthissues they are facing.
Our portfolio, spanning from in-vitro and in-vivodiagnostics to image-guided therapy and innovative cancer care, is crucial forclinical decision-making and treatment pathways. Our culture: We are part of an incredible communityof scientists, clinicians, developers, researchers, professionals, and skilledspecialists pushing the boundaries of what's possible, to improve people'slives around the world. We embrace aculture of inclusivity in which the power and potential of every individual canbe unleashed.
We spark ideas that lead to positive impact and continuedsuccess. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. This is a role well suited to an ambitious professional,looking for the next step in their career.
As a Customer Account Lifecycle Analyst,you will be responsible for: Owning the order-to-invoice relationship withexternal customers for asset, service contract and T&M events. In conjunction with the RPA processes, identifygaps/inefficiencies in the RPA solution; apply structured problem-solvingtechniques to drive process solutions and improvements. Monitoring, tracking, and reporting RPAperformance for continuous improvement.
Analyzing data and formulating findings inPowerBI dashboards to drive process improvement. Partnering with Quality team to identify adversetrends and systemic issues to ensure accurate root-cause analysis. Conducting and supporting problem research usingCAPA processes and RCCA (Root Cause & Corrective Action) tools andmethodologies.
Leading improvement projects within theorganization. Participating in roll-out, training andcommunication of process improvements and projects. Writing detailed business requirements documents.
Executing Proof of Concept (PoCs) and Proof ofValue (POVs). Identifying and applying innovative technicalsolutions to perform mass updates of contracts, service agreements, asset data,etc. Building relationships with internal customerssuch as Sales Reps, Regional Service Managers; Performance Controlling; Serviceand Sales Executives to effectively manage assigned territory.
Interactions will be with both country andglobal colleagues. Collaborating with Collections department asneeded to facilitate payment from customers for disputed invoices. Developing solid understanding of IT landscapeand ability to comprehend/translate IT infrastructure.
Understand IFRS rules and research bookingactivity to determine appropriate action to resolve discrepancies. Ensure accuracy of books and records. This position may suit you best if you are familiarwith what is below, and would like to do develop your career with Healthineers: We will consider all levels of experience forthese positions.
Experience with business process improvement,digitalization, or similar functions. Demonstrated analytical skills, with ability toapply problem solving techniques, creativity, and critical thinking to drivecontinuous improvement. Demonstrated understanding of basic accountingand finance principles.
Ability to work with business analytics tools,conduct data analysis and recommend solutions. Ability to evaluate and support implementationof new tools. Proven ability to manage projects/tasks toensure timely delivery with high quality results.
Adaptable to change and work well within a teamenvironment. Required skills to have for the success of this role: BS/BA in business or related fields. Proficient with MS Office tools (Excel required;PowerApps preferred).
Strong interpersonal skills. Demonstrated ownership and accountability. Ability to work with all levels of theorganization.
Strong change management capability At Siemens Healthineers, we value those who dedicate theirenergy and passion to a greater cause. Our people make us unique as an employerin the med-tech industry. What unites and motivates our global team is the inspirationof our common purpose: To innovate forhealthcare, building on our remarkable legacy of pioneering ideas thattranslate into even better healthcare products and services.
We recognize thattaking ownership of our work allows both us and the company to grow. We offeryou a flexible and dynamic environment and the space to move beyond yourcomfort zone to grow both personally and professionally. If you want to join us in transforming the way healthcare isdelivered, visit our career site at https://jobs.siemens-healthineers.com/careers If you wish to find out more about the specific divisionbefore applying, please visit: https://usa.healthcare.siemens.com/about.
Beware of Job Scams Please beware of potentially fraudulent job postings orsuspicious recruiting activity by persons that are currently posing as SiemensHealthineers recruiters/employees. These scammers may attempt to collect yourconfidential personal or financial information. If you are concerned that anoffer of employment with Siemens Healthineers might be a scam or that therecruiter is not legitimate, please verify by searching for the posting on theCareer site: https://jobs.siemens-healthineers.com/careers "Successful candidate must be able to work with controlledtechnology in accordance with US export control law." "It is SiemensHealthineers' policy to comply fully and completely with all United Statesexport control laws and regulations, including those implemented by theDepartment of Commerce through the Export Administration Regulations (EAR), bythe Department of State through the International Traffic in Arms Regulations(ITAR), and by the Treasury Department through the Office of Foreign AssetsControl (OFAC) sanctions regulations." As an equal-opportunity employer we are happy to considerapplications from individuals with disabilities.
Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination.
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