Csx Front Office Agent

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

 

 

YOUR ROLE

• Deal directly with customers either by telephone or electronically to process orders, forms, applications, and requests.
  
• Coordinate and support colleagues from Bratislava 
  
• Coordinate and track movement of goods in the warehouse.
  
• Take steps to ensure that customers receive goods in time and in desired quantity.
  
• Handle customer complaints in SAP, provide appropriate solutions and alternatives within the time limits.
  
• Proactive communication with other departments, support to supply, finance team and sales
  
• Participation in interdepartmental projects related to Customer Service
  
• Basic IT maintenance and troubleshooting related to customer communication (e.g., E shop, EDI, Service Cloud)
  
• Provide excellent and satisfied service to internal and external customers.

YOUR SKILLS

• University degree in Business Administration or another relevant field 
  
• Experience:  2 years professional experience in customer service is highly appreciated
  
• Proficiency in English (writing/reading/speaking)
  
• Advanced MS Office (Excel, PowerPoint)
  
• Work experience in operating systems (SAP - advantage)
  
• Analytical and problem-solving skills 
  
• Good communication skills
  
• Excellent organizational and time-management abilities  
  
• Performance & optimization-oriented work attitude 
  
• Deals effectively with high amount of workload.
  
• The capacity to work well under pressure.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.