Csr/Dispatcher

Temco Logistics – where we have PRIDE in everything we do! We are THE Fastest-growing appliance delivery and installation company in the country and are seeking a well-versed Customer Service Rep to add to our Missoula Team.

The CSR will act as a liaison, provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Our CSRs are genuinely excited to help customers, patient, empathetic, and passionately communicative.

Responsibilities will include:

• Answering heavy incoming calls and responding to customer’s concerns/questions
• Identify and de-escalate issues with Department Manager
• Provide information and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate resources
• Document/Data entry of all call information according to standard operating procedures
• Recognize, document, and alert the management of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

Skills:

• High school diploma or equivalent
• 1-3 years of experience in a call center environment
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle the stressful situation appropriately
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Temco Logistics is a proud family-owned company that has been delivering and installing home goods since its inception in 1968. With millions of home deliveries performed for some of America’s largest retailers, we continue to innovate and provide world-class final mile delivery and installation services

#INDPNW

Temco Logistics is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Work Location: In person