Csr/Dispatcher

Overview:
We are seeking a highly organized and detail-oriented Service Dispatcher to join our team. As a Service Dispatcher, you will play a crucial role in coordinating and dispatching service technicians to various locations. Your strong communication skills and ability to analyze data will ensure efficient scheduling and timely completion of service requests.

• Duties:

- Receive incoming service requests via phone or email
- Analyze service requests to determine appropriate technician assignment
- Coordinate with technicians to schedule service appointments
Maintain accurate records of service requests, including customer information, issue details, and resolution status
- Communicate with customers to provide updates on technician arrival times and any delays or changes to the schedule

- Assist with data entry tasks, including updating customer information and service records

• Qualifications:

- Previous experience in dispatching or scheduling is preferred

- Familiarity with supply chain processes and freight logistics is beneficial
- Strong phone etiquette and communication skills are essential for interacting with customers and technicians
- Excellent data entry skills with a high level of accuracy and attention to detail
- Ability to analyze information quickly and make informed decisions regarding technician assignments and scheduling

• As a Service Dispatcher, you will enjoy a fast-paced work environment where your organizational skills will be put to the test. We offer competitive compensation and opportunities for career growth within our company.

Note: Please do not include any contact information in the job description.

Job Type: Full-time

Pay: $20.52 - $24.72 per hour

Expected hours: 40.00 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Coachella, CA 92236: Relocate before starting work (Required)

Work Location: In person