Csr - Customer Service Representative

### Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone with strong computer skills and excellent communication skills.

### Responsibilities:

- Answer incoming customer inquiries via phone, email, or chat
- Provide accurate information about products and services
- Assist customers resolving any issues or complaints
- Maintain customer records by updating account information
- Conduct outbound calls to follow up with customers or provide additional information
- Collaborate with other team members to ensure customer satisfaction
- Utilize data entry skills to accurately input customer information into the system

### Experience:

- Previous experience in a Customer Service role is preferred
- Excellent verbal and written communication skills in English
- Bilingual proficiency in Spanish is a plus
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Basic knowledge of sales techniques is beneficial

If you are a detail-oriented individual with a passion for delivering exceptional Customer Service, we would love to hear from you. Apply now to join our dynamic team of Customer Service Representatives!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person