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Salary 1st Shift / Monday - Friday / 8AM - 6PM
Title: Solutions Center Agent Accounts Receivable/Accounts Payable
Reports To: Solutions Center Supervisor
Summary
The Solutions Center Specialist is responsible for receiving and responding to customer telephone and email inquiries to our inbound call center. The agent ensures that the highest level of customer service is provided to all inquiries.
Responsibilities:
Receive incoming calls and emails from customers and answers questions relating to their accounts. These inquiries could be relating to Accounts Receivable or Accounts Payable
Ability to research intra-company and inter-company billings and make necessary corrections
Provide invoice and statement copies as needed
Initiate and respond to Service Now tickets for more detailed customer requests
Solicits vendors for tax documentation
Receive and research general ledger postings as requested
Handle all Tier 1 and Tier 2 inquiries to prevent escalations
Additional tasks as determined
Experience:
2 years' experience in a call center environment
Excellent communication and relationship building skills
Customer service focused
Ability to focus on high volume, high pressure, customer-oriented environment
Excellent data entry skills
Strong conflict resolution skills
Strong working knowledge of Peoplesoft
Ability to manage multiple tasks concurrently
Strong organizational and follow up skills
Results driven; self-motivated
Education
High School graduate or higher
Physical Requirements
Sit, Stand, Walk and Stoop for a prolonged period
Talk, Hear, and use hands to finger and handle controls and office equipment
Frequently required to reach with hands and arms
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
