Csm Engineer

Role Overview

We're excited to welcome a proactive and hands-on Systems Engineer to our team, reporting to the Head of Customer Success. In this role, you will become a Cloud expert, advising our customers on integrating our technologies into their operational technology (OT) networks and ensuring their journey towards smart buildings is successful.

Key Responsibilities

• Engage with customers and partners through persuasive pre-sales presentations and demonstrations.
• Drive sales by participating in meetings and marketing activities.
• Lead technical aspects of sales, deployment, and upgrades.
• Guide customers on integrating Cloud into their existing systems.
• Serve as a technology expert, especially in software development, operating building ICN networks, and deploying edge applications at an enterprise scale.
• Develop comprehensive Statements of Work (SOWs), including technical architectures and deployment plans.
• Oversee customer installations, ensuring smooth pilot and production setups.
• Collaborate with internal teams (Technical Support, Marketing, Engineering, Product Development) to address technical issues and relay customer feedback.
• Contribute to the planning and maintenance of our Services/Solution lab and Managed Services offerings.
• Conduct product demos and training sessions.
• Develop scripts and automation tools for enhanced deployment and troubleshooting.

Desired Skills and Experience

• 3-5 years in a Pre-Sales Engineer, Systems Engineer, or Solutions Engineer role.
• Proficiency with Networking Protocols (TCP/IP), VLANs, and IP subnetting.
• Strong troubleshooting skills in IT and/or OT networks.
• Experience in Operational Technology (OT), particularly in commercial real estate, is a plus.
• Knowledge of Networking & IT technologies (Switching, Routing, Firewalls, VPN, Linux, Microsoft Active Directory).
• Familiarity with cloud and virtualization environments (VMware ESXi, AWS, Azure, GCP).
• Excellent communication and presentation skills.
• A team-oriented approach and willingness to support colleagues and other teams.
• Ability and willingness to travel up to 40% to customer sites.

What We Offer:

• An opportunity to be part of an innovative team revolutionizing the smart building industry.
• Competitive salary and benefits package.
• A supportive, inclusive, and collaborative work environment.
• Professional growth opportunities.

Job Type: Full-time

Pay: $39.00 - $40.00 per hour

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift

Willingness to travel:

• 25% (Preferred)

Work Location: Remote