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SalaryAbout us:
WM Synergy specializes in Business Consulting & Enterprise Software Sales for small to mid-size manufacturing & distribution companies. Founded in 1992 and headquartered in Houston, Texas, and has locations in New York and Canada. We have helped customers improve delivery performance, reduce the cost of sales, increase revenue, improve visibility to key metrics, innovate, as well as provide change management and business process improvements due to our unique tools and expertise.
At WM Synergy, we hire ambitious and passionate individuals who share our values of Customer Satisfaction, Teamwork with Integrity, Creativity, Measurable Results, and Dedication.
Job Summary:
A CSI Development Manager leads the team of CSI Developers and CSI Technical Service Specialists. This role is responsible for organizing the work of their team to maximize utilization of consultant time, develop common work standards, and recommend process changes to WM Synergy management to improve overall WM Synergy business performance. In this role, you will also manage the quoting and queue of work and provide proposals. Constant communication with Project Leads, Management, Consultants, and customers is expected.
RESPONSIBILITIES
- Sustain and improve customer satisfaction
- Timely and thoughtful interaction with customers gives them the confidence we are addressing their needs.
- Sustain and improve employee satisfaction
- Provide day-to-day support for your team members
- Minimize under-utilization of employee time to the budget for time and materials billing to customers.
- Time and Materials billing is a primary driver in preparing budgets for consulting organizations, and the predictable management of under-utilization allows the business unit to pursue other business objectives.
- Collaborate on sales by producing proof-of-concepts, developing statements of work, and estimates for the level of effort required to deliver business value to customers
DAILY ACTIVITIES
- Analysis of team performance metrics
- Developing team policy, procedures, and work instructions for technical specialists
- Managing workload queue
- Daily communication with Project Leads, management, and customers on deliverables and priorities.
- Recommending changes to department and WM Synergy policy, procedures, and work instructions to support team goals
- Develop work estimates for proposals - committed to a timely response (goal: 3-business day turnaround)
- Review proposals with clients as needed and assist defining scope
- Reviewing plans, dates, and expectations with clients
- Provide support as a CSI Developer and CS Technical Specialist as needed
Why Work at WM Synergy?
- Dynamic and Innovative Environment
- Growth and Development Opportunities
- Impactful Work
- Collaborative Team
- Cutting-Edge Technology
- Competitive Compensation and Benefits
- Work-Life Balance
- Diversity and Inclusion
- Positive Company Culture
WM Synergy is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
