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Form of workAbout SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.
Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth - check out our recent ' Great Place to Work' certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What's more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.
If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.
Where do you fit?
As a member of Sugar's Projects organization, the Consultant/BA role is integral to help meet team's vision of 'Customers for Life'. The Consultant/BA will wear multiple hats (i) Configure Sugar instances for customers (ii) successfully delivering post sales projects and assist other Sugar project members BA (iii) functionally understand the customers business needs and requirements. Throughout the course of an implementation, the Consultant/BA will work within the SugarCRM Projects team as a functional expert, ensuring the on-time delivery and representing the business in designing and defining the SugarCRM solution.
Responsibilities:
- Grow the Business. Working closely with Mid-Market Sales team to identify new business opportunities and working during pre-Sales to credential Sugar and PS capabilities
- Spending 25%-50% of the time in business development activities.
- Lead projects profitably. Spending 50-75% project delivery activities with billable utilization.
- Represent Sugar Projects as a CRM expert and Project leader.
- Maintain a deep understanding of CRM best practices.
- Coordinate project and manage customer and Sugar resources for project deliverables
- Work across the SugarCRM organization to ensure customer needs and deliverables are met. Work collaboratively with Sales, Customer Experience, Product, Engineering and other members of the Sugar Projects organization to achieve department goals and objectives.
Qualifications:
- 5+ years of experience in CRM
- 3+ years of experience managing projects in a customer facing role
- Excellent communicator (written and verbal) with ability to maintain open communication with all levels of the organization. Comfortable leading discussions and working at the executive level
- Experience in SMB professional services engagements with Business Analysis and Project Management responsibility
- Experience in demoing software applications in product pre-sales and/or providing training for customers
- Experience working with global and offshore teams
- Understanding of implementation methodology and practices - Agile, SCRUM, etc
- Experience facilitating requirements sessions with business users, IT and senior management.
- Experience estimating work effort and in contracting (SOW, change orders, etc.)
- Experience managing projects - timeline, resources and financials
- Open to domestic travel (up to 30%)
- Experience with Sugar products preferred
Preferred Skills/Experience:
- Passionate, self-motivated with a proven track record in CRM technologies (or similar), enterprise environments and comfortable in the dynamic fast paced environment.
- Organized and analytical, adept at maintaining client relationships and working in a team environment, able multi-task, to design and implement a project schedule, and able to handle competing priorities.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
Excellent healthcare package for you and your family
Savings and Investment - 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
We are a merit-based company - many opportunities to learn, excel and grow your career!
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
If you require a reasonable accommodation to search for a job opening or submit an application, please email recruiting@sugarcrm.com with your request and contact information.
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