Senior Crm Consultant

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

The Senior CRM Consultant will work to provide clients with a superior experience throughout their lifecycle with CoreLogic-Protect. Working closely with clients through their deployments on CoreLogic | Restoration CRM, and then beyond, they will develop meaningful relationships that enhance the value clients achieve. Ultimately the position focuses on ensuring that clients achieve all their desired value deliverables from CoreLogic.

This position has no direct reports.

Critical Job Duties:

• Ensures clients find the value in our software and provides exceptional service to clients over the phone, thought email and in person to help clients improve performance, accountability and results
• Manages, coordinates and oversees the overall implementation of assigned clients by continuously motivating clients to complete training, adopt best practices and pursue the value that they purchased
• Provides clients with information and materials, status reports, updates and other information in a timely manner
• Takes a consultative approach to analyze and evaluate the clients’ current business practices to best direct the client in the necessary transitions required to replicate industry best practices
• Demonstrate expertise in the knowledge of CoreLogic Protect’s products and Restoration industry practices when called upon as a subject matter expert
• Contribute to special projects as required
• Set-up new client databases, CLC teams and contacts and their assigned learning paths to prepare the necessary resources for clients’ deployment experience
• Manage hand-off calls with new clients, engaging with sales to ensure there is a clear understanding of the clients’ value deliverables and expectations
• Manage Acuity calendar effectively to ensure that clients can schedule meetings as required to successfully achieve value
• Review CoreLogic | Restoration CRM Audit performance of clients throughout deployment
• Effectively lead CoreLogic | Restoration CRM clients through weekly sales meetings during deployment to establish methodology and practical application to the clients’ business
• Ongoing client relationship development and client support
• Aid Help Desk Representatives as required
• Participation in Champion Days as necessary

Job Qualifications:

Specific Qualifications

• Degree in related field or experience/training equivalent
• Extensive customer service experience
• Sales and marketing experience a plus
• Preference given to those with experience in the Restoration or Property Insurance Claims industry
• Expertise and comfort in presenting to both small and large groups on the phone, over the web and in person
• Exceptional verbal and written communication skills
• Strong computer skills and general technical aptitude
• Excellent organization, planning and project management capabilities
• Ability to analyze a complex work problem, identify the resources necessary to resolve, and drive the resolution to completion
• Attention to detail and timeliness, with ability to manage multiple appointments scheduled throughout the day
• Ability to be self-directed and prioritize workload independently

#LI-REMOTE

The anticipated salary range for this position is $64,000 to $75,000. Additional benefits can be found here: http://www.yourcorebenefits.com/ Qualifications and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from this range.

Annual Pay Range:

64,700 - 75,000 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2024-04-03

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/ . Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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