Address
Form of work
SalarySummary:
As the Fire Safety and Risk Manager you will be responsible for the critical issue handling related to battery energy storage systems fire issue in North America. Additionally, this person will handle the management of the Fire issue inspection, reporting and will negotiate with customers for compensation and restoring the issued project.
Responsibilities:
The successful candidate will require an understanding of handling manufacturer product warranties and the ability to negotiate with claim customer of critical issues. The individual must be able to identify clients’ needs, generate solutions and respond to customer requests in a timely manner. This requires the individual to have a technical background to be an expert related to the product and should support customers in need of technical support.
ESS Critical issue handling
- Critical ESS issue assessment and triage
- Coordinating response efforts across teams
- Communicating with stakeholders and providing updates
- Implementing mitigation strategies to minimize impact
- Leading post-incident reviews and analysis for continuous improvement.
Quality Management
- Lead to resolve quality issues with the related teams
- Collecting the log data from customers and performing the 1st analysis
- Initiation and tracking the RMA process
- Providing a response plan to customers
- Coordinating resources, parts, and/or logistics
- Following up product analysis, root cause, quality improvement plans, and preventive actions
Qualifications:
- Bachelor's degree in engineering, relevant experience
- 5+ years of experience in customer service, and customer claim management roles
- Must be fluent in Korean
Experience:
- Problem-solving abilities: Ability to solve complex problems and find efficient solutions.
- Customer management experience: Experience in maintaining customer relationships and understanding and fulfilling customer needs is important.
- Business negotiation experience: Preferably with experience in negotiating large-scale deals and contracts.
Skills:
1. Strong communication and negotiation skills.
- 2. Understand complex legal terms, work closely with our in-house Legal department.
- 3. Crisis response and management experience.
- 4. Project management abilities and leadership.
- 5. Technical understanding and problem-solving skills.
- 6. Adaptability and stress management skills.
- 7. Team coordination and collaboration abilities.
- 8. Capacity to prioritize tasks and manage efficiently.
