Credit Union Hybrid Remote Member Relationship Specialist

Credit Union Contact Center (Hybrid) / Member Relationship Specialist

About Us:
Credit Union of the Rockies is not just another financial institution; we're a community-driven cooperative dedicated to serving the vibrant Colorado mountain communities. We're on the lookout for passionate individuals who are ready to kickstart their career in the financial industry while making a meaningful impact.

As a Member Relationship Specialist in our Contact Center, you manage the first impressions and experiences our members are having within a variety of platforms and digital channels. Credit Union of the Rockies is dedicated to delivering an exceptional member experience, which starts with you being highly skilled in addressing members' needs. With the support of your team members, you provide effective solutions to those needs via getting the right solutions into member hands.
You get to work closely with our Management Team and individual department heads and learn from a variety of roles at our Credit Union, including our President/CEO.
Credit Union of the Rockies has an OrgChart that allows employees of all levels access to all levels of the organization without restriction in what path you need to go down. We are filling up positions quickly at Credit Union of the Rockies - so don't miss an opportunity to review the job description and apply today.

DUTIES & REQUIREMENTS

• Accurately processing financial transactions
• Directly address member needs by being an effective source of information for them by telephone or other digital media platforms
• Provide exceptional service/assistance to members and visitors in a timely, friendly, professional and confidential manner
• Manage the first impressions of Credit Union of the Rockies
• Advise, sell and set up new services and products

QUALIFICATIONS, EDUCATION & EXPERIENCE

• It's important to be a good listener and be empathetic. You're invigorated by constant personal interactions. You have strong communication skills that let you converse freely and comfortably with individuals and small groups
• Willing to learn and embrace the guidelines behind Credit Union of the Rockies unique style of service
• Are technologically savvy: Understand computer system concepts and methods, data entry retrieval and inquiry using Windows in a network environment
• Basic knowledge of a filing system, basic knowledge of the operation of office equipment
• Are adept at learning new products and features
• Able to deliver great member experiences in any environment
• Able to apply common sense understanding to carry out detailed instructions

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Work setting:

• Hybrid work

Work Location: Hybrid remote in Golden, CO 80401