Address
Form of work
SalaryPosition Summary:
Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.
Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.
Acuren Inspection is currently looking for a remote Collections Clerk to support our US operations.
Responsibilities:- Monitor and manage a portfolio of accounts to ensure timely payment and minimize delinquency rates
- Daily collection calls/emails on past due accounts
- Conduct all customer contact in the spirit of providing friendly, courteous service
- Maintain accurate records of collection activities, including customer contact details, payment arrangements, and collection notes
- Answer customer questions regarding their account status and billing issues
- Research disputes/short payments on customer accounts
- Liaison with billing admins to resolve billing errors and credit memo requests
- Recommend credit holds for delinquent accounts
- Identify bad debt balances based on company policy
- Provide regular updates to Office Managers and Controllers of AR delinquencies
- Identify and propose solutions to increase the effectiveness of processes and procedures
- Support local offices with dunning letters
- Prepare and distribute customer statements
- Monitor shared email providing timely replies to customer inquiries
- Support other areas of accounts receivable as needed
- High School Diploma
- 1 - 5 years of experience with AR Collections
- Ability to professionally and effectively build relationships
- Demonstrate excellent oral and written communication skills
- High degree of accuracy and attention to detail
- Basic proficiency in MS Outlook, Word, Excel, Teams, MAS 500, Additional Acuren-specific systems, Additional client-specific systems
- Experience working in an industrial environment would be considered an asset
- Competitive salary
- Medical, dental, vision, and supplemental insurance
- 401K Plan
- Paid Holidays
- Paid Time Off
Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.
Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.
Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.
