Credentialing Support Specialist - Remote

Credentialing Support Specialist, Dental Insurance Administration

Heartland Dental is looking to expand our team! As a Credentialing Support Specialist at Heartland Dental, you must be capable of handling a substantial amount of work in a fast-paced environment. Must apply a high degree of accuracy and exhibit excellent organizational skills. We are looking for a flexible team player who is professional and service-oriented at all times.

The Credentialing Support Specialist is responsible for answering daily customer service ticket submissions and phone calls from our supported customers. The position reports to a Credentialing Manager and will support key initiatives (goals) of the department.

Heartland Dental proudly supports 1,700+ doctor-led dental offices and more than 22,000 team members across the country. We are hard-working, fun loving and fast-growing – looking for our next perfect fit.

Below is an overview of the duties and responsibilities you would take on in this role:

• Provide timely and friendly customer service to our supported offices and field administration
• Communicate with insurance administrators to maintain up to date files on supported dentists
• Maintain up-to-date knowledge and understanding of different insurance plans and Medicaid.
• Support special projects for the Dental Insurance Administration team, reports, and other such projects to support the work of the Dental Insurance Administration Department.

Minimum Requirements:

• Maintain accuracy and attention to detail in a fast-paced environment
• Intermediate experience with Microsoft Excel, Outlook, and Word
• Strong verbal communication skills and the ability to remain professional and courteous over the phone and email with customers at all times
• Ability to prioritize, problem solve and multitask
• High level of maturity, personal initiative, and sound judgment

Desirable Qualifications:

• Experience with insurance is a plus.
• Customer experience preferred

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.