Address
Form of work
SalaryPosition Details
Job Information
Appointing Authority
Summit County Prosecutor, Sherri Bevan Walsh
Bargaining Unit
Child Support Enforcement Agency AFSCME Local 3885
Department/Division
Prosecutor, Child Support Enforcement Agency
Full Time/Part Time
Full Time
Regular/Temporary
Regular
Work Schedule
Monday through Friday, 8:00 am to 4:30 pm; travel and OT as required
Job Description
Under general supervision provides Child Support and customer services to the general public.
Required Qualifications
Completion of a secondary education. Associates degree in court systems or related discipline. Prefer one year working as a Child Support Enforcement Agency Intake Specialist or Telephone Information Clerk. Consideration will be given for any equivalent combinations or training and experience.
Preferred Qualifications
Pre-Employment Testing Requirements
Criminal Background Check, Pre-employment Drug and Alcohol Testing
Work Environment
Physical Demands
Licensing/Certification
Additional Information
Job Duties
Job Duty Name
Child Support Specialist
Description of Job Duty
Perform Child Support services, which include absent parent location, paternity and support establishment, enforcement of medical and/or support orders and review and adjustment of established support orders, and fiscal audits and adjustments.
Explain court procedures and legal processes, Child Support policies and procedures, the status and priority of individual cases to clients etc..
Prepare information for presentation in court and/or administrative
hearings, and appear at said hearings on the behalf of the agency.
Complete and calculate repayment agreements when clients have received Child Support improperly.
Verify delinquencies and apply appropriate enforcement techniques to resolve. Contact delinquent payor by letter telephone, or personal interview.
Perform functions related to support assistance (e.g. contacts Local Office of DJFS Staff to provide/obtain information and refer clients to appropriate job and family service units as situation requires.)
Verify support obligations and pay records in accordance with applicable court and administrative orders. Calculate arrearages and update support payment records. Complete audits and distribution on cases as needed. Performs other fiscal duties as assigned.
Request adjustments for misapplied payments.
Perform any other accounting adjustments as necessary, including distribution of funds between CP and ODJFS.
Attempt to resolve problems with Child Support non-payment or welfare fraud payments.
Request disbursement of funds when monies are due either absent or custodial parents. Includes escrowing funds, releasing funds from escrow, and special handling of cases.
Receive complaints in person, by letter, fax or e-mail and by telephone regarding cases of Child Support and/or welfare fraud.
Receive telephone calls from customers to address specific case related problems. Define the specifics of the question or complaint, and attempt to resolve matter for the customer(s).
Prepare documents when necessary to refer customers to Child Support units. Assist customers with completion of forms and documents via the telephone.
Maintain case status, track telephone calls, and update records on the computer and record issues on SFRC.
Provide assistance and information to clients and the general public in response to request received via telephone or in person. Serve as back-up to the CSEA Phone Bank.
Performs other related duties as required.
Explain court procedures and legal processes, Child Support policies and procedures, the status and priority of individual cases to clients etc..
Prepare information for presentation in court and/or administrative
hearings, and appear at said hearings on the behalf of the agency.
Complete and calculate repayment agreements when clients have received Child Support improperly.
Verify delinquencies and apply appropriate enforcement techniques to resolve. Contact delinquent payor by letter telephone, or personal interview.
Perform functions related to support assistance (e.g. contacts Local Office of DJFS Staff to provide/obtain information and refer clients to appropriate job and family service units as situation requires.)
Verify support obligations and pay records in accordance with applicable court and administrative orders. Calculate arrearages and update support payment records. Complete audits and distribution on cases as needed. Performs other fiscal duties as assigned.
Request adjustments for misapplied payments.
Perform any other accounting adjustments as necessary, including distribution of funds between CP and ODJFS.
Attempt to resolve problems with Child Support non-payment or welfare fraud payments.
Request disbursement of funds when monies are due either absent or custodial parents. Includes escrowing funds, releasing funds from escrow, and special handling of cases.
Receive complaints in person, by letter, fax or e-mail and by telephone regarding cases of Child Support and/or welfare fraud.
Receive telephone calls from customers to address specific case related problems. Define the specifics of the question or complaint, and attempt to resolve matter for the customer(s).
Prepare documents when necessary to refer customers to Child Support units. Assist customers with completion of forms and documents via the telephone.
Maintain case status, track telephone calls, and update records on the computer and record issues on SFRC.
Provide assistance and information to clients and the general public in response to request received via telephone or in person. Serve as back-up to the CSEA Phone Bank.
Performs other related duties as required.
Requisition Details
Requisition Details
Requisition Number
B-0082024-R
Working Title
Child Support Specialist
Posting Type
External/Public Posting
Number of Vacancies
3
Advertised Salary
$17.73 hourly
$1,418.40 bi-weekly
$36,878.40 annually
$1,418.40 bi-weekly
$36,878.40 annually
Open Date
01/09/2024
Close Date
Open Until Filled
Yes
Special Instructions Summary
