Credentialing Specialist

At RentReporters, we help individuals build their credit by reporting their on-time rent payments to the credit bureaus. As a Credentialing and Verification of Rental (VOR) Specialist, you will play a crucial role in ensuring the accuracy of the rental information we report to the bureaus. To apply, please email your resume to careers@rentreporters.com.

Key Responsibilities:

• Verification of Rental Information: Establish relationship between rental property and property owner, review rental agreements and other relevant documentation to validate information provided during enrollment
• Credential Documentation: Collect and maintain accurate records of tenant and landlord documentation, ensuring compliance with the credit bureaus’ requirements.
• Communication: Communicate with landlords, property managers, and tenants to gather necessary information, confirm rental payments, and request additional documentation as needed.
• Database Management: Input and maintain accurate tenant and landlord information.
• Training and Mentorship: Provide guidance to new team members and collaborate with cross-functional teams for process improvement.
• Flexibility: Adapt to dynamic operational needs of the organization and be able to shift tasks as priorities change.
• Customer Service: Demonstrate strong interpersonal skills to handle challenging situations with landlords, property managers, or tenants.
• Time Management: Prioritize and complete tasks within designated timeframes.
• Making Calls: Conduct outbound calls to verify information, confirm rental payments, and request additional documentation.
• Payment Verification: Verify rental payments to ensure accurate reporting to credit bureaus.

Qualifications:

• Customer service and data entry experience.
• Previous experience in property management, real estate, or related roles is a plus.
• General understanding of property ownership and rental agreements.
• Excellent organizational skills with high attention to detail.
• Strong communication and interpersonal skills.
• Proficiency with CRM solutions/software for data management.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to confidentiality and professionalism.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote