Credentialing Specialist

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child's daily life and improve outcomes. Our mission is to set a new standard in speech therapy by  making every caregiver a champion of their loved one's success. We envision a world where everyone can fulfill their communication potential.

We are looking for a detail-oriented Credentialing Specialist to join our team. Reporting to the Senior Manager of Contracting and Credentialing, this full-time non-exempt position will be responsible for maintaining individual provider files, completing credentialing applications, and other associated duties that support the credentialing requirements at Expressable. The ideal candidate has strong communication, research, interpersonal, and time management skills. No travel is expected with this fully remote position.

What you would be doing at Expressable

• Maintain individual provider files to include up to date information needed to complete the required governmental and commercial payer credentialing applications.
• Maintain accurate provider profiles on CAQH, NPPES and any other applicable profiles
• Complete credentialing applications to add current and new providers to commercial, Medicaid, and Medicare payers
• Work closely with current and onboarding providers to obtain all necessary information to complete the credentialing and enrollment process
• Audit provider information in various systems
• Follow up with payers as it relates to credentialing, enrollment, and demographic updates
• Research payer processes as it relates to credentialing, enrollment, and demographic updates
• Assist in identifying and resolving any denials or authorization issues related to provider credentialing

What you bring to Expressable

• At least two years of experience completing credentialing applications and maintaining accurate provider files
• Demonstrated competence in data entry
• Experience with a healthcare startup is desirable
• Ability to work effectively with a fully remote team.
• Competency in office productivity and collaboration tools such as MSOffice/Teams or Google Suite and Slack.

Key competencies for success in this role

• Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Research - Gathers relevant information from a variety of sources, effectively analyzes the information, and clearly presents it to leaders to assist with decision-making processes.
• Interpersonal - Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.
• Attention to Detail - Double-checks the accuracy of information and work product to provide accurate and consistent work. Provides information on a timely basis and in a usable form to others who need to act on it. Carefully monitors the details and quality of own and others' work.
• Time Management - Effectively manages one's time and resources to ensure that work is completed efficiently. Prioritizes and identifies more critical and less critical activities and tasks; adjusts priorities as appropriate. Ensures that high-priority work is accomplished within required timelines. Leverages resources by working with available resources (individuals, processes, departments, and tools) to complete work efficiently. Prevents irrelevant issues or distractions from interfering with work completion. Knows and relies on the "experts" in various departments who can address and solve special problems.

Benefits at Expressable

• Exceptional paid time off policies that encourage and support life balance
• 401k matching to ensure our staff have what they need to enjoy their retirement
• Health insurance options that ensure well being for the whole person and their family
• Hardware provided for home office setup
• Remote work environment that strives for connectivity through professional collaboration and personal connections

$20 - $26 an hour

Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our HR Director at ann.fuller@expressable.io.