Credentialing Specialist

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol "HIMS". To learn more about the brand and offerings, you can visit hims.com and forhers.com , or visit our investor site . For information on the company's outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals .
About the Role:
The Credentialing Specialist will be engaged in all aspects of credentialing of healthcare professionals. This includes onboarding new providers, assisting in resolution of issues facing current providers, and ensuring all providers have current certification and licensure. The Credentialing Specialist will report to the Credentialing Manager, and collaborate frequently with Provider Operations leadership.
The Credentialing Specialist will have 7+ years of experience working in a high-paced environment. This individual will: have strong written and verbal communication skills, use organized and structured thinking, work cross-functionally effectively, and have the ability to self- manage deadlines - all skills necessary in maintaining the operational foundation of a growing credentialing program. A successful candidate will have experience working in developing, documenting, and maintaining new processes. This individual will be comfortable working in spreadsheets with basic Excel skills, and with monitoring performance dashboards. Most importantly, they will build with scale in mind: constantly finding and executing on opportunities for improving workflows.
You Will:

• Ensure new and existing providers possess the required credentials and licenses to operate compliantly on the H&H platform, that these are documented accurately, and work with providers to ensure that these credentials are kept up to date
• Own onboarding process for credentialed providers onto H&H platform, including updating and maintaining credentialing database throughout the process.
• Coordinate, resolve, or escalate credentialing related support issues through ZenDesk. Identify common themes and partner with the credentialing manager to improve provider experience in the credentialing processes.
• Perform employment verifications and send out certificates of insurance for current providers.
• Audit and verify compliance with NCQA and state level requirements for providers to practice.
• Build, maintain and own documentation using knowledge of day-to-day credentialing activities to ensure accuracy.
• Better every day: identify, coordinate, execute, and document workflow improvements.
• Reporting: use trackers in spreadsheets to track the progress of ongoing projects.

You Have:

• Bachelor's Degree preferred and a minimum of seven (7) years credentialing experience with working knowledge of credentialing accreditation regulations, policies and procedures, and NCQA standards.
• Must demonstrate exceptional communication skills - both written and verbal, listening effectively and asking questions when clarification is needed.
• Must be a self-starter with a strong attention to detail
• Must be able to plan and prioritize to meet deadlines; with the ability to re-prioritize as needed.
• Comfortable navigating data platforms e.g., Excel, AirTable
• Previous experience working in a Telehealth environment is a plus!

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

Outlined below is a reasonable estimate of H&H's compensation range for this role.
H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU's) so that H&H employees own a piece of our company.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.
Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don't ever want the pay range to act as a deterrent from you applying!
An estimate of the current salary range for US-based employees is
$70,000 - $85,000 USD
We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com . Please do not send resumes to this email address.
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