Address
Form of work(Staff Specialist)
Effective June 28, 2024 - 4.25% increase
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization.
JOHN WAYNE AIRPORT
John Wayne Airport (JWA) has approximately 125 dedicated staff and is home to eleven commercial airlines, two commuter airlines, two all-cargo carriers, two full-service and two limited-service Fixed Base Operators, and over 360 general aviation aircraft. JWA is owned and operated by the County of Orange and is a modern, 20-gate, medium-hub commercial and general aviation airport located approximately 35 miles south of Los Angeles. In 2022, JWA served over 11.36 million passengers, in a community of over three million, who live within the 34 cities and unincorporated areas of Orange County. Since 2017, JWA has been consistently ranked first or second in overall customer satisfaction for its size. JWA is one of the top-50 busiest commercial airports in the country in terms of both passenger enplanements and total operations and is also one of the nation's busiest General Aviation airports.
JWA has an annual budget of approximately $200M and operates as an enterprise fund self-supported/funded agency and receives no monies from the County's General Fund. These revenues are to operate and optimize the Airport, repay bonds, fund capital improvements, maintain assets, and support aviation planning.
- Vision: To be a world-class aviation getaway for business and leisure travel.
- Mission: To plan, direct, and provide high-quality aviation services and facilities for Orange County in a safe, secure, and efficient manner.
To learn more about John Wayne Airport, click here.
To learn more about the County of Orange click here.
John Wayne Airport (JWA) Operations Division is responsible for the day-to-day oversight of JWA activities, ensuring JWA operates safely, securely, effectively and within the scope of strict federal regulations. Each day, Airport Operations staff conduct on-site inspections; address the needs of all tenants, patrons, and other customers; issue and track employee identification badges and other access cards and keys; manage parking facilities; and monitor the activities of ground transportation providers. The division consists of two areas: Airside Operations and Landside Operations.
The Airport Credentialing and Administrative Specialist (Airport ID/Access Control) position is responsible for managing the credentialing lifecycle processes such as renewing ID badges, creating various reports and audits, FBI Rap Back reports, verifying Criminal History checks, and Security Threat Assessments. This position ensures that Airport ID/Access control operates within the TSA and Airport regulations and provides essential customer services and Administrative Support. Experience in managing contracts, preferably within the framework of Request For Proposal (RFP) processes will be part of the job as well.
- Contract Management: Collaborate with Airport Procurement staff to handle contract extensions, renewals, and new contract setups through Request For Proposal (RFP) processes, following the guidelines outlined in the Contract Policy Manual (CPM)
- Financial Oversight:Financial Oversight: Monitor and manage expense accounts, assist in preparing annual budgets, and ensure adherence to financial guidelines
- Special Projects: Assist program managers in diverse projects, including threat assessments, violation trend analysis, and other initiatives as required
- Administrative Support: Offer backup support for reception staff and actively contribute to various administrative projects
- Analytical Reporting: Prepare analytical reports to aid decision-making processes within the Airport Operations Division
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will have three (3) years of experience that demonstrates knowledge of, contract administration, and analytical skills in creating reports. In addition, the ideal candidate will have strong computer skills (e.g. MS Excel/Word/PowerPoint/Outlook).
Technical Knowledge and Analytical
- Navigate and input confidential information into databases with precision
- Conduct a thorough analysis of trends and data related to security programs and credentialing processes Review/Maintain/Develop Security Credentialing Office Reports, Metrics, and Standard Operating Procedures (SOPs)
- Handle administrative tasks, including email correspondence, calendar management, and badging office supply ordering. Manage Credentialing and re-credentialing applications, ensuring accuracy and completeness
- Understand purchasing and contract processes
- Create requisitions to extend, modify or renew existing contracts
- Develop and enforce security protocols to ensure security credential issuance
- Maintain a system of tracking and monitoring various databases
- Prepare spreadsheets and conduct reports for TSA and other agencies as requested Research and analyze various trends with internal/external factors
- Submit requisitions to purchase for services and supplies
- Serve the credentialing needs of all airport, tenants, concession employees, and stakeholders
- Provide a high level of Administrative Support to Operations Management and customer service to all tenants and airport guests
- Demonstrate strong written and oral communication skills in responding to inquiries and maintaining clear documentation
- Establish and maintain collaborative relationships with TSA, Customs and Border Patrol, and various stakeholders
- Create a positive atmosphere for airport personnel and visitors through courteous interactions.
- Effectively communicate with clients, colleagues, vendors, and stakeholders in various situations.
- Communicate effectively in writing and through oral presentations with clients, co-workers, vendors, and stakeholders
- Effectively listen, understand, and diligently respond to various inquiries
- Interact well with all levels of personnel within and outside the organization
- Prioritize multiple and/or competing tasks and complete assignments within established deadlines think logically and organize thoughts and work priorities efficiently
- Ability to work independently of specific daily direction and as a vital member of the team as well
- Make efficient use of the organization's resources and demonstrate excellent time management
- Analyze complex issues related to Credentialing and security, making sound decisions in compliance with established regulations
- Use independent judgment to resolve varied problems that may arise during the credentialing process.
- Proactively address challenges and implement effective solutions to ensure optimal operational efficiency
- The ability to be a proactive thinker with an outgoing personality who is comfortable speaking in front of groups and interacting with company colleagues and employees.
- Strong communication and interpersonal relationship skills
- Think and act proactively, work well with other departments, and be a team player
- Establish and maintain cooperative working relationships with peers, supervisors, managers, vendors, and the public
- Generate enthusiasm and motivate others to act in support of a program's objectives
Click here to view the minimum qualifications for a Staff Specialist.
Incumbents must possess vision sufficient to read standard text and read a computer monitor; speak and hear well enough to communicate clearly and understandably in person and over the phone; independent body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and write; occasional driving may be required.
Incumbents must possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; demonstrate flexibility and adaptability in a team environment; maintain an appropriate work pace; ability to deal calmly and effectively with emotional and controversial interactions.
Environmental Conditions: Work is performed in a standard office environment and involves sitting and frequent exposure to computer screen(s); occasional travel to other locations may be required.
RECRUITMENT PROCESS
Human Resource Services screens all application materials for minimum and desirable qualifications. After screening, candidates who meet the minimum and desirable qualifications will be referred to the next step in the recruitment process. All candidates will be notified via email of their status in the process.
Application Screening | (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those candidates that meet the qualifications as listed in the job bulletin will be referred to the next step.
To access online practice tests, you may consider checking websites such as the following:
https://www.jobtestprep.com/wonderlic-sample-test
https://www.shldirect.com/en-us/practice-tests
Structured Oral Interview (Oral Exam) | (Weighted 100%):Candidates will be interviewed and rated by job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Eligible List | Score Groups: Once all assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Completion of a background investigation to the satisfaction of the County may be required for some assignments.
Veterans Employment Preference: The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified of any changes in the selection procedures.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.
Email Notification:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
Frequently Asked Questions:
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