Counter Sales Representative

Mackay Marine is a global marine electronics service company with more than 450 employees across 45 service depots in seventeen (17) countries, including the America's, Africa, Asia, and Europe. For over fifty (50) years Mackay has sold, installed, and serviced navigation and communication equipment onboard commercial and naval ships.

Mackay offers competitive salaries and benefits such as paid time off, overtime, health-dental-vision-disability-life insurance, 401K with employer match, and a company paid pension plan.

Mackay is currently seeking an experienced and onsite Inside Sales, aka Over-the-Counter (OTC) Sales Specialist for our depot located in Deer Park, TX. Individuals with the skills and qualifications are encouraged to apply. (TJD)

OTC SALES SPECIALIST JOB SUMMARY

Under the direction of the OTC supervisor, the OTC Specialist will interface directly with customers and answer questions concerning location, price, and use of merchandise. Will provide technical guidance, timely quotations, and comprehensive proposals. Process over-the-counter transactions as well as special orders, phone-in and internet sales as well as inter-company transfers. Will support other team members, customers and company accounts with parts ordering and fulfillment to support our business.

Responsibilities will also include material handling and shipping/receiving of goods which includes physical lifting, handling of boxes, pallet jacks and may include activities on ladders, lifts, fork lift, power tools, hand tools, carrying and moving parts and equipment. As well as maintaining logs related to the receipt and delivery of parts and/or customer orders.

OTC SALES SPECIALIST JOB REQUIREMENTS:

• Provides a point of contact for customer sales, service, and information requests, and ensures that customer needs are fulfilled with speed and professionalism
• Assist in the research of basic technical issues on product and service. Collect symptoms of customer problems and facilitate repairs.
• Assist with incoming sales calls from sales prospects and customers when outside sales staff are unavailable.
• Light administrative duties as well as to assist in maintaining a clean, neat, and professional appearance of the store.
• Provide customer quotes and/or proposals quickly.
• Build the business by identifying revenue opportunities within the marine industry.
• Oversee and perform the shipping and receiving functions to help facilitate the trafficking and accountability for all materials which are incoming and outgoing through the warehouse which are for customer orders, inventory, repairs or for internal use.
• Direct Service requests the appropriate team member.
• Read customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed and/or shipped using ERP system
• Assist in replenishing store inventory.

OTC SALES SPECIALIST SKILLS NEEDED:

• Prior knowledge in the Marine electronics and or Commercial Fishing business a plus.
• Ability to read and interpret documents such as product brochures, operating and maintenance instructions, procedure manuals, safety rules, etc.
• Excellent oral and written communication skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Attention to detail and ability to organize materials effectively and efficiently.
• Excellent organizational, planning, and prioritization skills.
• Must be able to work with minimum amount of supervision under stressful conditions.
• Excellent interpersonal skills.

OTC SALES SPECIALIST QUALIFICATIONS:

• Two years of post-secondary education.
• Electronics and/or marine background a plus.
• Good computer skills and Internet skills
• Valid drivers license and reliable transportation.

Mackay is an equal opportunity employer who encourages qualified veterans and non-veterans to apply. Successful completion of a thorough background check will be required upon acceptance of an employment offer.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Deer Park, TX 77536: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Counter Sales: 2 years (Required)
• Inventory control: 1 year (Preferred)
• Customer service: 3 years (Required)

Language:

• English (Required)

Work Location: In person