Counter Sales Associate

Johnstone Supply - South Texas is your local, family-owned Johnstone Supply group. We pride ourselves on our customer service, technical support, and professionalism to members of the HVAC/R trade. We are privately owned and are part of a $3.5 billion company.

We have 6 regional distribution centers across the country and the company boasts over 400 independently owned stores throughout the United States and Canada.

We are seeking well qualified, enthusiastic people to help maintain the highest levels of customer satisfaction and continued growth of our business. Overtime hours possible during peak times.

Apply Today!

Duties and Responsibilities:

Customer Service Results and Responsibilities

• Answers incoming telephone calls and greets customers who walk in the store. On occasion, may handle multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
• Research and sources product for customers using a variety of research tools.
• Enters sales orders into point-of-sale computer system for invoicing or cash payments.
• Processes customer returns and warranties following company guidelines.
• Verifies that warranty paperwork has been properly and neatly filled out. Initiates warranties return process, and stages product in warranty area.
• Follows up promptly on all customer requests for information, quotes, alternative parts, and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
• Proactively manages open orders.
• Develops good working relationships and rapport with customers. Greets customers by name.
• Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Follows company pricing and credit guidelines.

Sales Results and Responsibilities

• Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
• Educates customers/prospects on the variety of products available for sale and the benefits of shopping at Johnstone Supply.
• Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
• Communicates sales lead information to outside sales staff and management.
• Promotes surplus, sale, discounted and obsolete inventory to customers to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.

General Results Responsibilities

• Performs periodic cycle counting on assigned items to keep accurate records of inventory. Verifies actual counts of stock against computerized records. Investigates and reports discrepancies.
• Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory reps.
• Assists in receiving, shipping and general warehouse duties, on occasion.
• Completes all transactions and necessary paperwork accurately and in a timely manner.
• May assist with special duties and assignments as needed to support the efficient functioning of the store

Qualifications and Education Requirements:

Required:

• High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.
• Valid Texas Driver's License
• Clean driving record

Preferred:

• The above plus 2 years’ experience as a Sales and Service Associate in the HVAC/R or similar industry.

Job-Specific Knowledge, Skills & Abilities

• Superior customer service skills
• Initiative to take on new responsibilities and learn new things
• Strong computer skills
• Honesty and strong work ethic

To be able to continue to serve our customers long into the future, we look at the employee characteristics that we believe have made us successful in the past. They are the traits that we want to encourage among existing employees and seek and develop in our new hires. These traits we have described as our Core Values.

They are:

• Selfless - “What have you done today to help someone else?”
• Positive Can-do Attitude – “Stuff happens, it’s how you react to the stuff that matters”
• Attention to Detail – “Our work is very detailed, pay attention to the little things”
• Follow Through – “If you said you’d call them back, then call them back in a timely manner”
• Willingness to Learn – “Our industry changes often, you can’t rely on how smart you were”
• Competitive – “How committed are you to getting better every day?”

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Are you willing to undergo a pre-employment background check and drug screen?

Education:

• High school or equivalent (Preferred)

Experience:

• HVAC/R: 2 years (Preferred)

Work Location: In person