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SalaryAbout Us
I Heart Mac & Cheese is a fast-casual concept specializing in customizable, made-to-order macaroni & cheese and grilled cheese sandwiches. The menu combines the creativity of award-winning recipes resulting in a grown-up approach to this classic childhood dish.
Position Overview: We are seeking a skilled and dynamic Restaurant Traveling Trainer to join our team. The ideal candidate will have a minimum of 2 years of relevant restaurant experience and a strong passion for the industry. This is a hands-on role that involves traveling up to 12 days in a row to various locations within our franchise network. The Restaurant Traveling Trainer will play a crucial role in ensuring consistent operational excellence across our franchise locations, promoting a positive guest experience, and maintaining a strong understanding of restaurant P&L. This position is NOT Remote and is based out of our Boca Raton office when you are not traveling.
Responsibilities:
- Training and Development: Conduct comprehensive training sessions for restaurant staff, including front-of-house and back-of-house teams. Provide hands-on training, demonstrations, and workshops to ensure consistent adherence to operational standards, service protocols, and safety procedures.
- Operational Excellence: Collaborate with restaurant franchisees, managers, and staff to assess and enhance operational practices, efficiency, and quality. Identify opportunities for improvement and implement solutions to elevate overall performance.
- Travel Requirements: Be prepared to travel up to 12 consecutive days, training different franchise locations within the network. During travel and training, provide real-time coaching, support, and guidance to improve performance and guest satisfaction.
- Franchise Support: Utilize your experience and knowledge of franchise operations to offer guidance and best practices to franchisees. Help franchise locations achieve and exceed brand standards and expectations.
- Performance Analysis: Utilize your understanding of restaurant P&L to analyze financial and operational data, identify trends, and work with management to develop action plans for improvement.
- Guest Experience: Ensure that staff are trained to deliver exceptional guest experiences, focusing on service quality, speed of service, and overall customer satisfaction.
- Documentation: Maintain accurate training records, progress reports, and evaluations for each location visited. Provide timely feedback and recommendations for improvement.
- Communication: Collaborate closely with the corporate training team and communicate effectively with management and franchisees regarding training initiatives, challenges, and successes.
Qualifications:
- Minimum of 2 years of relevant restaurant experience, with a strong understanding of restaurant operations.
- Willingness and ability to travel extensively (up to 12 consecutive days).
- Experience working in a franchise environment is advantageous.
- Proficiency in analyzing restaurant P&L statements.
- Excellent interpersonal and communication skills.
- Strong training and coaching abilities.
- Ability to adapt to different work environments and locations.
- Attention to detail and a commitment to quality.
- Positive attitude and a passion for the restaurant industry.
- Flexible schedule and ability to work weekends and evenings as needed.
If you have a passion for training, a strong understanding of restaurant operations, and the ability to travel, we invite you to join our team as a Restaurant Traveling Trainer. Your contributions will play a key role in maintaining our commitment to excellence and enhancing the success of our franchise locations.
Benefits
- Paid Vacation
- Paid Sick Days
- Health, Dental, and Vision Insurance
Job Type: Full-time
