Coordinator, Operation Backyard

Our Mission: Knoxville Leadership Foundation (KLF) serves the Knoxville area by connecting communities of resource with communities of need while reconciling people to Jesus Christ and to each other. Operation Backyard is an initiative of Knoxville Leadership Foundation that seeks to serve low-income, elderly, and disabled individuals in Knoxville by leading volunteers to complete minor home repairs for those who qualify.
Purpose of Position: Operation Backyard is looking for a coordinator that will be responsible for visiting with families to assess physical needs of the home, completing qualifying documentation, and communicating with families on ways to better help them with the needs that are identified. The Coordinator will be responsible for maintaining administrative paperwork for the Operation Backyard program and being the first point of contact for many of the families applying for repairs on their home.
Duties & Responsibilities

• Conduct initial intake and assessment of families that have applied
• Engage with families throughout the application process
• Schedule & conduct in home site visits to determine the needs
• Track applications and maintain records using administrative systems
• Track data for the Operation Backyard program using metric tracking services
• Build relationships with social service providers and serve as a point of contact for those needing minor home repairs
• Conduct follow up interviews with families of the minor home repair program to document services provided
• Other duties as assigned

Requirements
Skills & Qualifications

• Administrative, organized, and self-starter
• Strong relational and communication skills, both oral and written
• Concern/compassion for at-risk populations in Knoxville
• Enthusiasm and willingness to work with people from diverse backgrounds and cultures
• Computer experience with Microsoft Office applications and data collection
• Experience with data entry and data tracking
• Servant attitude
• Desire for urban ministry
• Alignment with KLF mission and values

Competencies Required:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
• Adaptability: adapts to changes in the work environment, manages competing demands and can deal with foundation growth, frequent change, delays, and unexpected events.
• Analytical/Problem Solving: Gathers and analyzes information skillfully, resolving problems in a timely manner.
• Communication: m aintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things. Strong written and oral skills.
• Planning/Organizing: prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Quality control: demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Bending and twisting.
• Must be able to lift up to 25 pounds at times.
For more information about the programs of Knoxville Leadership Foundation visit us online at www.klf.org .