Coordinator, Member Experience - Association Services Ymca

Description
The Y is committed to strengthening communities. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to have the Y experience. We strengthen the foundations of community by developing successful youth, engaging people in healthy living, and instilling a commitment to social responsibility.
The Member Experience Coordinator will work with the Director of Member Experience and Innovation to enhance the areas of Achievement, Belonging and Relationships within our Senior Membership population and improve the Member Experience and membership survey scores. This position will help the branches plan and execute adequate services and events to meet the needs of our senior membership population and increase the number of check-ins.
Responsibilities:

• Assist branch leadership with program development, event coordination and execution to improve in Achievement, Relationships and Belonging with our senior population.
• Work with branch leadership to create branch level Senior Program Committees to enhance program offerings.
• Develop relationships with branch staff leadership and volunteers to help deliver successful programs.
• Supervise staff, including hiring, onboarding, role-modeling, and coaching, scheduling and on-going development.
• Recruits and manages volunteers as needed per current Volunteer Policies and Guidelines.
• Set up leading practices for program delivery at Branch level.
• Oversee senior population membership compliance and reporting.
• Develop key performance indicator dashboards to track our senior population check-ins and usage to drive membership revenue.

Qualifications:

• Bachelor's degree preferred.
• Three or more years of experience in related field.
• Skilled in project management and event facilitation.
• Project management and event facilitation experience (2 years).
• Budget management experience (2 years).
• Excellent human relations skills and an ability to maintain position communication with staff and members.

Schedule:
This is a full time position at 40 hours weekly. Schedule requirements, in addition to Monday through Friday, may include some evenings and weekends.
Benefits:
Treasure Valley Family YMCA provides a progressive work environment with great benefits for qualifying full-time employees. Benefits include:
• 12% employer-funded retirement plan after two years of service with immediate vesting and ability to make additional contributions to retirement benefits through 403(b) savings plan.
• High quality and affordable benefits including health (75% employer paid for family) and dental insurance (50% employer-paid for family).
• Free use of YMCA facilities for immediate family.
• Generous paid-time off package, earning at the rate of 24 paid days off per year to start.
Welcoming and Inclusion:
At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people-regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.
How to Apply:
External candidates must complete an online application. If you have any questions regarding the position please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org. All current YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended. Previous YMCA staff may email their updated resume and cover letter to jobs@ymcatvidaho.org with the name of the job they are applying for in the subject line or apply through their existing UKG account.