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Form of workJob Description
Job Title: Dispatch Coordinator
Company: Disclosed after interview
To apply, visit www.kss4jobs.com/apply. After submission, call our office at 208-215-7500 to schedule an interview.
Company: Disclosed after interview
To apply, visit www.kss4jobs.com/apply. After submission, call our office at 208-215-7500 to schedule an interview.
Job Overview:
As a Dispatch Coordinator, you will be the first point of contact for our clients and field technicians. Your role is crucial in coordinating and dispatching restoration teams to various locations, ensuring a prompt and efficient response to emergencies. You will play a key part in the smooth operation of our disaster restoration services.
Qualifications:
- Outstanding communication skills with a consistently courteous and professional tone.
- Excellent customer service skills, including effective listening and questioning.
- Ability to stay calm in tense situations, with strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and willingness to learn new software.
- Physical capability for filing tasks and lifting requirements.
- Minimum of HSD/GED preferred; successful background check completion.
Responsibilities:
- Provide excellent customer service and handle general phone calls.
- Coordinate crew and job scheduling, including lead calls and job referrals.
- Perform detailed and accurate data entry, manage communications, and assist other departments.
- Complete and review job file documentation, including preparation for Crew/Estimators.
- Manage the Work-in-Progress (WIP) Board and participate in an on-call rotation for after-hours dispatch.
Position Requirements:
- 2+ years of administrative or office-related experience, preferably in a service industry.
- Customer service, quality assurance, and scheduling experience are advantageous.
- Highly dependable, proactive, and flexible.
- Full proficiency in Microsoft Office applications.
Working Hours:
- Full-time position, four 10-hour shifts, Monday through Thursday or Tuesday through Friday.
- Additional hours based on business needs, with an on-call schedule for emergency after-hours calls (approximately 1 week/month).
To apply, visit www.kss4jobs.com/apply. After submission, call our office at 208-215-7500 to schedule an interview.
