Coordinator, It Technical Support

Coordinator, IT Technical Support

Conservation International protects nature for the benefit of humanity. Through science, policy, fieldwork, and finance, we spotlight and secure the most important places in nature for the climate, biodiversity, and for people. With offices in 30 countries and projects in more than 100 countries, Conservation International partners with governments, companies, civil society, Indigenous peoples, and local communities to help people and nature thrive together.

POSITION SUMMARY - This position is based in Arlington, VA (onsite)

This position will be reporting to the ITSM Director, providing both first and second-tier Technical Support to system end users. Handle routine Technical Support issues in PC support areas including configuring new and existing PCs, MACs, and peripherals and performing basic hardware and software installations. Review, troubleshoot, and resolve issues reported by users and work with other members of the IT Technical Support team to resolve more complex issues.

Ensure user requests, follow-up actions, and final resolution are documented in a tracking or ticket system. Assist management in reviewing trends in support requests and help build end-user capacity and skills by providing tools, training, and other resources as appropriate.

This position requires you to be on-site and work with other IT staff to support system upgrades and deployments to new and existing computers and ensure compliance with overall CI Information Technology standards and protocols.

RESPONSIBILITIES

• Hardware support (macOS and Windows)
  
• Software support (All CI approved Software)
  
• Printer support
  
• Telephony
  
• IT tools/Services

Other duties as assigned by the supervisor.

WORKING CONDITIONS

• Typical office environment.
  
• Able to lift heavy equipment (40lbs +).
  
• Ability to work beyond normal hours as needed.

QUALIFICATIONS

Required

• 2 to 4 years of experience in providing Technical Support. Proficient in diagnosing, support, and resolution of desktop hardware, software, and operating systems issues.
  
• Experience in using a user request ticketing or tracking system.
  
• Excellent customer support skills.
  
• Strong technical skills, analytical thinking, and attention to detail.
  
• Strong experience with MDM (Jamf, Intune)
  
• Proven team player able to work and communicate effectively with peers and staff from various backgrounds and cultures.
  
• Able to lift heavy equipment (40lbs +)

Preferred

• Bachelor's Degree in a technical field (Computer Science, IT, or Engineering) or equivalent combination of education and experience.

To apply for this position please submit a resume and cover letter.

See all Conservation International Career Opportunities HERE

Conservation International is an equal opportunity, affirmative action, and Diversity, Equity, Inclusion, and Accessibility-committed employer. We are proud to have a diverse, global workforce where employment decisions are based on qualifications, experience, position requirements, business needs, market conditions, merit, and other legitimate nondiscriminatory factors.

As a science-based organization, CI follows CDC recommendations for COVID-19 and other vaccines. Accordingly, for the health and safety of our employees, their families, and our community, subject to applicable local law, all Conservation International staff are expected to be vaccinated against COVID-19. However, vaccination is no longer a mandate or condition of employment and employees are not required to provide proof of vaccination. This means we will not require an individual to be vaccinated to enter a CI office, attend CI events or travel on CI-related trips. This applies for our community partners as well. This vaccine expectation applies to all team members working remotely, in a hybrid work arrangement, and on-site. Job applicants are NOT required to state their COVID-19 vaccine status in their application.