AddressPosition Summary...
What you'll do...
Processes maintenance requests by answering calls from call center, divisions, stores, and clubs; identifying new work orders by querying the enterprise asset management database; categorizing calls as equipment or facility related; generating and managing work orders from creation to completion; developing scopes of work; providing repair/replace recommendations to store and club managers; dispatching vendors to work sites to survey and resolve issues; issuing purchase orders to vendors and suppliers; and reporting escalating unresolved issues and emergency situations . Ensures data accuracy and completeness by auditing project files to verify correct database entry; adding and updating master records ; conducting complex analyses and queries ; and researching invoice and cost information to make corrections to data . Processes invoices by identifying and documenting issues ; and interacting with accounts teams, vendors, stores, and clubs to resolve system and i ndividual invoice issues . Oversees service and material vendors by interfacing with vendors regarding store and club repair opportunities; tracking and resolving service and pricing issues; auditing service providers and parts suppliers for cost and service quality; identifying, evaluating, and commissioning new service providers; and obtaining service provider documentation to complete data analysis. Provides administrative support by responding to requests and inquiries from field associates; filing contract-related documents; mailing paperwork to technicians ; scheduling vacations and time off requests; generating reports ; processing newly hired technicians; completing new hire paperwork ; and submitting payroll information. Produces reports by completing basic research on invoices and costs; designing and generating reports reflecting the condition of the business; and administrating and reporting the warranty process for heating, ventilation, air conditioning, and refrigeration related equipment and services. Ensures compliance with applicable federal, state, and employment and local wage and hour laws by compiling and submitting overtime , compliance with applicable labor and employment laws and leaves of absence ; and following human resources policies and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges. Live our Values Culture Champion • Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance. Servant Leadership • Is consistently humble, self-aware, honest, and transparent. Embrace Change Curiosity & Courage • Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks. Digital Transformation & Change • Implements and supports continuous improvements and willingly embraces new digital tools and ways of working. Deliver for the Customer Customer Focus • Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans. Strategic Thinking • Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans. Focus on our Associates Diversity, Equity & Inclusion • Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs. Collaboration & Influence • Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work. Talent Management • Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service, Human Resources, Project Coordination, Using intermediate level functionality of word processing, spreadsheet, and email software, Walmart systems
Primary Location...
2608 Se J St, BENTONVILLE, AR 72712, United States of America
