Address
Form of work
As the world leader in nutrition, health and wellness for children from birth to preschool, Gerber Products Company is committed to creating a strong future. We joined the Nestle Nutrition family in 2007, and have been a partner in parenthood ever since. Our Anything for Baby team works closely with experts to create products that enrich and establish healthy habits for children, and are good for the planet as well. A career at Gerber provides meaningful opportunities to develop professionally, and nurture generations to come. Now is the time to define your future, and ours too.
This position is not eligible for Visa Sponsorship.
As the Contact Center Customer Service Coordinator, you will be the voice of the brand. Respond and follow through with US and international consumers and healthcare professionals through multiple communication channels within the Nestle Nutrition Contact Center as the voice of the brand (phone, e-mail, live chat, SMS text, social media, eCommerce, ratings and reviews).
In this role, you will foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education. Facilitate eCommerce product transactions, upsell and cross sell where appropriate in alignment with business strategy. Process quality incidents in accordance with FDA and Nestle requirements.
Responsibilities:
Provide expert advice, nutrition and product education, along with exceptional customer service managing consumer product inquiries and processing quality incidents in accordance with FDA requirements.
Drive Market Share through demand generation, marketing promotions and sales activations through consumer loyalty programs.
Upsell and cross sell appropriate brand SKUs in alignment with business strategy and facilitate eCommerce purchase transactions.
Shows passion for consumers by actively listening to their needs with empathy.
Captures consumer feedback into measurable data and relevant outputs that inform and impact business decisions.
Readily adapts to and champions change in a continually evolving market/workplace.
Requirements:
1-2 years of experience in a Consumer Engagement Services environment, demonstrating proficient knowledge of company products, procedures and systems.
Minimum High School Diploma; additional education or certification in customer service considered a plus.
Fundamental/Skilled in: communication skills (verbal and written), computer/systems knowledge, problem solving skills.
Consistently demonstrates successful/exceptional behaviors; demonstrated ability to take on lead roles within team.
Exceptional problem solving and decision making ability.
Proven ability to adapt to change.
Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships with a positive and confident attitude.
Bilingual Spanish capabilities preferred.
This position supports a 24/7, 365 day per year engagement center and could require availability for holidays, evenings and weekends.
241180
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.
The Nestle Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
