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Form of workEmerus is the nation's first and largest operator of small-format hospitals, also known as community or neighborhood hospitals. Emerus' leading national health system partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor, Scott & White Health, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS and MultiCare. Our state-of-the-art hospitals are fully accredited and provide highly individualized care. From the moment a patient walks through the door, a team of exceptional medical professionals takes charge, treating patients with speed, compassion and expertise. Emerus' distinctive level of care earned the Guardian of Excellence Award for Superior Patient Experience in six of the past seven years. More information is available at www.emerus.com.
Position OverviewThe purpose of this position is to serve as a liaison between employees and the functions of the HR Operations Team. The Service Support Analyst will engage directly with employees and leaders answering questions and providing information on the HRIS system, payroll, benefits, and leave administration. The Service Support Analyst will review and analyze inbound requests, identify the issue, provide the correct solution, or escalate to the appropriate team member as needed.
**This remote position is a CONTRACT role slated to be approximately 3-4 months.
Essential Job Functions- Support all aspects of the HR Operations Team's inbound ticket requests by troubleshooting, problem solving and providing timely responses.
- Update and maintain the HR Operations Team's webpage with current information.
- Create communications, standard operating procedures, and reports to support the HR Operations Team's functions
- Identify and analyze issues within the HRIS system and propose solutions
- Provide HRIS support, develop training documents, and train users
- Completes projects assigned by the HR Operations Director according to established timelines and metrics
- Performs additional duties as assigned
- Positive Team Player
- Excellent customer service skills
- Strong time management and organizational skills
- Strong troubleshooting, researching and problem-solving skills
- Detail oriented
- Five years of Human Resources experience
- Bachelor's Degree or equivalent experience required: in Human Resources or closely related field preferred
- Two years of Workday experience preferred
- Proficiency with Microsoft Office (Excel, Word, PowerPoint and Outlook) required
- Position requires fluency in English, written and oral communication
