Contract Epiccare Cadence Application Analyst

This is a remote position.

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• Serve as the liaison between staff, technology teams, and support teams.
  
• Works collaboratively to ensure the operative performance of the various systems.
  
• Develop strategies for change management and system performance improvement, utilizing quality improvement principles, practices, and tools.
  
• Coordinates aspects of planning, design, development, implementation, communication, maintenance, and evaluation of existing or new functionality to ensure efficient processes/workflows.
  
• Expertly evaluates current workflows and develops and documents new workflows in collaboration with end-users.
  
• Maintain current knowledge of organizational quality, business measures, regulatory requirements, and performs configuration of applications to support compliance.
  
• Work closely with Instructional Designers and Workflow Analysts on workflows in support of end-user training.
  
• Gathers and analyzes data in support of business cases, proposed projects, and systems requirements.
  
• Responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues.
  
• Performs a variety of complicated tasks and leads medium to large projects.
  
• Mentor, lead and direct the work of others when applicable.
  
• An extensive degree of creativity and latitude is expected.
  

• Current Certification or Accreditation in Epic Cadence.
  
• Minimum of 1 year of experience supporting technology systems.
  
• Minimum of 3 years of experience working in healthcare or another related field.
  
• Experience with Epic Cadence configuration tools supporting clinical and business workflows in the Epic EHR.
  
• Experience supporting application and user side security and permissions for department context and job role (e.g., EMP and SER build and support).
  
• Experience supporting application configurations for Optimizations, Upgrades, and Enhancements for relevant application use.
  
• Proven experience with system analysis and system administration, balancing operational, maintenance, and customer expectations related to the needs and capabilities of the Epic Cadence Application.
  
• Practical knowledge of importing data for use in reporting software, spreadsheets, graphs, flow charts, and visual process mapping (e.g., workflow diagrams).
  
• Significant experience troubleshooting reported issues impacting assigned applications from both a technical and end-user training perspective.
  
• Working knowledge of Microsoft Office products.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal skills and ability to communicate effectively with all levels of staff.
  
• Self-motivated and flexible to accommodate changes in clinical and business strategies.
  
• Detail-oriented, with a desire and ability to learn quickly.
  
• Strong organizational skills.
  
• Demonstrated ability to work productively in teams and independently.
  
• Strong analytical skills, including a thorough understanding of how to interpret clinical and business needs and translate them into application and operational requirements.
  
• Ability to effectively prioritize and execute multiple tasks in a high-pressure environment.
  
• Customer-service oriented.
  

Preferred Experience:

• Minimum of two years of experience working as an end-user for user roles supported by assigned application(s) (i.e., working as a medical office front desk agent, patient scheduler, or practice manager).
  
• Experience with Epic Reporting Tools (e.g., Reporting Workbench, Radar Dashboards) supporting operational needs of Epic Community Connect Affiliates.
  
• Working knowledge of Citrix, networking, physical and virtual workstations, Windows and Mac OS based operating systems, and both local and server-side printing and printer mapping.
  
• Working knowledge of basic programming/scripting.
  
• Working knowledge of Microsoft Visio, Project, and SharePoint.