Job Description
This is a remote position.
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Position Type: Contract
Anticipated Duration: 6 months
- Serve as the liaison between staff, technology teams, and support teams.
- Works collaboratively to ensure the operative performance of the various systems.
- Develop strategies for change management and system performance improvement, utilizing quality improvement principles, practices, and tools.
- Coordinates aspects of planning, design, development, implementation, communication, maintenance, and evaluation of existing or new functionality to ensure efficient processes/workflows.
- Expertly evaluates current workflows and develops and documents new workflows in collaboration with end-users.
- Maintain current knowledge of organizational quality, business measures, regulatory requirements, and performs configuration of applications to support compliance.
- Work closely with Instructional Designers and Workflow Analysts on workflows in support of end-user training.
- Gathers and analyzes data in support of business cases, proposed projects, and systems requirements.
- Responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues.
- Performs a variety of complicated tasks and leads medium to large projects.
- Mentor, lead and direct the work of others when applicable.
- An extensive degree of creativity and latitude is expected.
Requirements
- Current Certification or Accreditation in the Epic HIM Application
- Minimum of 1 year of experience supporting technology systems.
- Minimum of 3 years of experience working in healthcare or another related field.
- Experience with Epic HIM configuration tools supporting clinical and business workflows in the Epic EHR.
- Experience supporting application configurations for Optimizations, Upgrades, and Enhancements for relevant application use.
- Proven experience with system analysis and system administration, balancing operational, maintenance, and customer expectations related to the needs and capabilities of the Epic HIM Application.
- Working knowledge of industry-standard message formats (e.g., HL7, X12, and XML), supporting application-specific workflows.
- Practical knowledge of importing data for use in reporting software, spreadsheets, graphs, flow charts, and visual process mapping (e.g., workflow diagrams).
- Significant experience troubleshooting reported issues impacting assigned applications from both a technical and end-user training perspective.
- Working knowledge of Microsoft Office products.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to communicate effectively with all levels of staff.
- Self-motivated and flexible to accommodate changes in clinical and business strategies.
- Detail-oriented, with a desire and ability to learn quickly.
- Strong organizational skills.
- Demonstrated ability to work productively in teams and independently.
- Strong analytical skills, including a thorough understanding of how to interpret clinical and business needs and translate them into application and operational requirements.
- Ability to effectively prioritize and execute multiple tasks in a high-pressure environment.
- Customer-service oriented.
Preferred Experience:
- Minimum of two years of experience working as an end-user for user roles supported by assigned application(s) (i.e., working as a health information management technician).
- Experience with Epic Reporting Tools (e.g., Reporting Workbench, Radar Dashboards) supporting operational needs of Epic Community Connect Affiliates.
- Working knowledge of Citrix, networking, physical and virtual workstations, Windows and Mac OS based operating systems, and both local and server-side printing and printer mapping.
- Working knowledge of basic programming/scripting.
- Working knowledge of Microsoft Visio, Project, and SharePoint.