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Form of work
SalaryJOB TITLE:Contact Center Scrum Master
HOURLY RATE: $65-75 per hour (Independent Contractor)
LOCATION: Remote (West Coast)
EMPLOYEE TYPE: Contractor (1099/C2C)
TRAVEL REQUIRED: 2 days per month in Los Angeles
About Cayuse Commercial:
Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.
Overview:
The Contact Center is going through a transformation that encompasses both technology and process. This Scrum Master's primary responsibility is to manage Scrum/AGILE delivery through the change to a new technology. The most significant change is a migration from the array of legacy (on-prem) call center applications to a single new (cloud-based) technology in Genesys.
Minimum Qualifications
- 5+ years of experience as a Scrum Master in an enterprise technology environment
- Experienced with Agile Delivery
- Agile/Scrum Master Certifications
- Contact Center experience
Preferred Skills:
- Utilities Experience
- CCaaS (Contact Center as a Service)
- Experience with Genesys Contact Center Software
