Contact Center Representative - Part Time

This position provides quality service to our members within defined service standards for projected call volumes.

A key component of this service to identify the financial needs of the member and recommend an appropriate credit union solution. In addition, this position provides phone and Internet assistance to members regarding their account relationships with the credit union. This position provides members with a convenient access to a staff person that gives them personal assistance through automated channels.

This position is assigned to various workgroups based on call types. The call types are established to provide information and service to all areas of the credit union. This position more than any other in the credit union is required to have the most knowledge of all products and services.