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SalaryAre you ready to embark on a rewarding career that revolves around building and nurturing meaningful relationships with our valued members? We are seeking dynamic individuals to join our team as Contact Center/Member Service Representatives. If you are a passionate believer in the credit union philosophy, possess excellent communication skills, and thrive in a collaborative environment, this opportunity is for you!
Who We Are
Lion’s Share Federal Credit Union is a full-service financial cooperative that was established in 1982 to serve the hard-working employees and retirees of Delhaize America, along with their family members. Our mission is to improve the financial lives and provide superior service, solutions, and education to Every Member, Every Day, Every Time. Our vision is to become our member’s preferred financial choice and a credit union where Members Matter Most.
What You'll Get
- Employee-centric culture where employees truly feel valued!
- Collaborative team of professionals who support each other
- Paid Time Off (PTO)
- Paid Holidays
- Birthday Day Off
- Medical, Dental and Vision plans
- Health Savings Account (HSA)
- Flexible Spending for healthcare or dependent care
- Short and Long-Term Disability insurance
- Basic and Supplemental Life and AD&D Insurance
- 401k Plan, including generous employer match up to 6%
- $1,500 Lifestyle Benefit
- Employee Assistance Program (EAP)
- Pet Insurance
- Free Credit Union services and discounted products
- And the perks go on!
What You’ll Do
- Build and maintain relationships with members by providing superior customer service.
- Onboard new members; introduce new members with information about the credit union and its services and benefits it has to offer.
- Assist new members with online services such as online banking log-in credentials.
- Review and respond to members’ questions or concerns through all forms of communication via texting, chatbot, phone, and internet/email, in a timely and professional manner.
- Cross-sell credit union services; stay informed and current on services/promotions and communicate to members.
- Close and open accounts for current members.
- Handle various member transactions such as deposits, withdrawals, loan payments, and mail transactions.
- Cross training in various departments to better handle and assist inbound and outbound calls.
What You’ll Need
- High School diploma or equivalent
- Minimum of 1-2 years’ experience in a financial institution or retail background with cash handling, sales, and customer service experience
- Previous knowledge of banking and financial systems is a plus
- Practical knowledge of office equipment, such as PC, adding machine, copier and fax machine
- The ability to handle stress and respond to members’ questions in a professional manner
- Excellent verbal, written and interpersonal communication skills
Physical Qualifications
While performing the duties of this job, the employee is regularly required to stand and sit for long periods; walk frequently; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) 6% Match
- AD&D insurance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekdays
Supplemental pay types:
- Bonus opportunities
- Holiday pay
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Salisbury, NC 28147 (Required)
Work Location: Hybrid remote in Salisbury, NC 28147
