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SalaryRequisition ID: 61962
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit, Yummly and InSinkErator. In 2022, the company reported approximately $20 billion in annual sales, 61,000 employees and 56 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
This role in summary
Whirlpool is currently seeking qualified candidates for a Customer Service Representative. This role is remote.
At Whirlpool and within our Consumer Services organization there are many opportunities for career growth and advancement. As a Customer Service Representative for Whirlpool Service Plans (AIG), you may support our consumers, and/or internal process partners via phone, chat, email or other technology for our Whirlpool Consumer Services organization. These interactions range from scheduling service appointments to placing orders and scheduling deliveries. Whirlpool Service Plans (AIG) support our customers from 8am-8pm EST Monday through Friday and 8am-5pm Saturdays.
Your responsibilities will include
Managing and maintaining customer information databases while providing product and service information, processing customer transactions, and resolving customer inquiries on the first call- Contribute to customer satisfaction through the resolution of customer service requests while meeting individual and team productivity goals
- Support customer questions regarding their extended service plan contract
- Support Whirlpool Service Network regarding service dispatch questions
- Provide assistance to Team Advisors on special projects as assigned
- Inbound contacts via multiple channels - phone, email, chat
- Manage multiple tasks and computer systems
- Customer Service both internal and external
- Sales of extended service plans
- Type at least 35 error-free words per minute while interacting with customers
Additionally, for this role:
Work full time/40-hour schedule- Work shifts between 8am-8pm Monday to Friday and 8am-5pm Saturdays
- Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space
- Provide office equipment other than the PC (desk, chair, lighting)
- Provide a quiet environment during work hours with no distractions
- Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required
Minimum requirements
High School Diploma/GED- 1+ years of customer service experience, virtual or in-person
Preferred skills and experiences
Associates Degree- Troubleshoot issues and find appropriate resolutions while maintaining empathy and professionalism
- Virtual environment experience
- Experience with computer setup and overall computer literacy
- Previous virtual call center experience or applicable retail customer service experience
- Computer skills and comfortability working with Contact Center software such as SAP-eCRM, Aspect, Genesys, Google Suite, or Zoom
- Experience working in a fast-paced environment while managing multiple computer programs, across multiple screens
- Critical thought and experience in problem identification and creative problem resolution
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What we offer
- The opportunity to work from the comfort of your home
- Competitive compensation at $15.00 an hour
- Opportunities for sales commission
- Internet reimbursement
- Medical, Dental, and Vision Insurance
- 401(k) Investments Program
- Appliance discounts and other employee perks
- Professional growth and advancement opportunities
Additional information
What is Next?
Thanks for taking the first step in starting your career with Whirlpool, we look forward to reviewing your application. We have multiple steps in our process. You will be required to complete an online assessment, successful completion of the assessment will allow you to proceed to the next steps of the process, which may include either a on-demand video screen or phone screen.
Benefits are an essential part of your total compensation for the work you do every day. Whirlpool offers a variety of comprehensive and competitive benefit programs to meet your needs. This includes maternal & paternal leave which helps ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being inclusive and diverse isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel Whirlpool is a place where, no matter who you are, you feel safe, and included, and that you have the opportunity to bring your best self to work whether you are located at the corporate headquarters or working from your home office.
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
