Contact Center Representative Ii

POSITION PURPOSE

The Contact Center Representative is responsible for providing exceptional member service, creating the experience our members will positively talk about with their neighbors! CCR will professionally handle a variety of member calls with confident knowledge of Credit Unions products and services giving appropriate support. CCR is a problem solver and solution maker…successfully resolving questions and concerns surrounding members account statements, loans, payments, automatic transfers, interest rates, and investment certificates. Completes and maintains related reports, records, and files. Cross sells Credit Union services and supports all functions within the Contact Center. The Contact Center is a fast pace team environment!