Customer Service Representative

Partners Professionals is currently looking for a Call Center Agent, located in Lake Forest.  Temp to hire, M-F 8-5pm, onsite, offering $18.50-20/hr. 

Call Center Agent Job duties:

·         Answer incoming calls to assist customers on any questions or assist with sales.

·         Make outbound calls to potential customers to analyze their needs and provide relevant information.

·         Follow call scripts and guidelines to ensure consistent and effective communication.

·         Maintain accurate and detailed records of customer interactions and outcomes.

·         Identify opportunities for upselling or cross-selling products or services.

·         Provide exceptional Customer Service by addressing inquiries, resolving complaints, and offering solutions.

Call Center Agent Requirements:

·         1+ years’ experience as Call Center Rep or similar type of job

·         Excellent verbal communication skills with the ability to engage customers over the phone.

·         Strong active listening skills to understand customer needs and concerns.

·         Ability to analyze customer information and provide appropriate recommendations.

·         Proficient in using computer systems and software for data entry and record keeping - Ability to work in a fast-paced environment and meet performance targets.

·         1+ years’ experience in a call center or similar Customer Service role required

·         Degree preferred

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