Consumer Loan Operations Manager

Position Summary

The Consumer Loan Operations Manager is responsible for ensuring the quality and accuracy of all Consumer Loans originated, purchased, and serviced at Seattle Bank. Develops processes and procedures for the administration of the boarding and servicing of all Consumer Loans. The position performs direct supervisory duties of department staff, and coordinates staff for coverage in all related areas of the department. Establishes service level standards and holds team accountable to meet these standards. Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Essential Duties

• Manage the Bank’s Consumer Loan Operations team to ensure the quality and accuracy of all Consumer Loans originated, purchased, and serviced. 
• Develop and oversee processes and procedures for the administration of the boarding and servicing of all Consumer Loans. 
• Oversee quality control review of Consumer Loan documents and loan bookings processed by others for accuracy and completeness.
• Work with the Credit team to ensure that borrowers’ loan documents accurately reflect the credit approval conditions and are compliant with all applicable laws, regulations, and Bank policies.
• Oversees third party vendor invoices for proper approval and timely payment, including appropriate general ledger entries if required, and submits to Finance and Accounting departments.
• Provides quality customer service to internal and external clients, including responding to phone calls and emails in a timely and professional manner.
• Researches and resolves complex issues, customer transactions, and special projects, as needed.
• Conforms to and continually approves all department and bank policies and procedures.  
• Identifies processing gaps to remediate and ensure that all functions are supported by robust & detailed procedures
• Coordinate the preparation and responses for internal and external loan reviews, audits and regulatory exams.
• Prepare periodic or create customized loan reports for Senior Management and the Board of Directors, as requested.
• Enhance the development and growth of assigned department staff through training, guidance, mentoring, excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
• Provides guidance, or in certain situations, assumes responsibility for various department functions in the absence of staff members or in overload situations.
• Participate in various internal committees, special projects and other duties as assigned.

Requirements

• Bachelor’s degree or equivalent from an accredited four-year college or university; 5 years related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial analysis or lending background. 
• Five (5) or more years managing Loan Operations and large teams is required. Servicing experience is desired.  
• Knowledge of Consumer Loan products, documentation and processing.
• Knowledge of related state and federal banking compliance regulations, bank operational and lending policies and procedures, and the bank's products and services, including applicable lending regulations.
• Finastra Fusion Phoenix core system knowledge preferred.
• Excellent organizational and time management skills with the ability to provide leadership, supervision and training for one or more employees. 
• Skills in personal computer operation, word processing and spreadsheet software programs.
• Exceptional verbal and written and communication skills.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with no supervision while performing duties.
• Experience with new lending product design and implementation
• Project/Program Management, highly desired

Seattle Bank Benefits

We’re committed to delivering our promise of peace of mind to our clients. But we’re also committed to our team members. We have intentionally designed a culture and work space that are highly collaborative, inclusive and supportive. We believe in the value of each team member and offer a full range of benefits and perks designed to support both your personal and professional goals. Our comprehensive benefits program for eligible employees includes:  

• Medical, Dental and Vision insurance  
• Employee Assistance Program (EAP), Life Insurance, Long Term Disability, Voluntary Life  
• 401K with Bank contribution  
• Paid Vacation – 3 Weeks 
• Paid Sick Time – 1 hour per 40 hours worked 
• Paid Holidays – 10 days 
• Stock Options 
• Annual Bonus Opportunity   
• Transportation Benefits 
• And fun, extra perks such as company socials and lunches, team development activities, bank sponsored volunteer opportunities, paid volunteer hours, quarterly incentive awards, and professional development opportunities.