Consumer Direct Loan Processor

Job Type
Full-time
Description
Assists Consumer Loan Officers with the processing and origination of loan requests with a focus on either direct or inDirect Loan applications; counsel's members regarding appropriate financial planning and practices; makes certain that members receive superior quality of service in line with the "close and caring touch" described in SLFCU's mission statement.
Job Duties:

• Process loans initiated from either the lending origination system (direct) or from third party partners (indirect) and perform the following:
• Verify loan files for accuracy, completeness and to ensure compliance with all federal and state requirements. Information verified includes interest rate, collateral value, payment calculation, payment schedule.
• Input loan data into system.
• Analyze supporting documentation, utilize credit reports to verify accuracy of loan application, and forward non-automated response loans to Loan Officer for underwriting.
• Verify and inspect collateral offered. Calculate loan payments, determine loan to value (LTV) and make loan changes to secure a clear lien position.
• Direct lending duties also include:
• Act as primary contact for member post-funding to verify loan status, work with vendors on completion of funding and MVD process.
• Book and fund loans.
• Process and review loan applications through the MVD Now process. Duties include:
• Collect necessary documents required for vehicle title transfer.
• Run MVR to determine the status of the vehicle title.
• Send completed MVD Now package to Loan Services.
• Document and file loan applications to secure the Credit Union's collateral.
• Indirect lending duties also include:
• Verify dealer reserve fees and promotional charges.
• Open new membership accounts as needed.
• Act as primary contact for vendor to verify current membership and/or pre-approved loan status.
• Fund completed loan requests.
• Provide a superior member experience by:
• Actively listening to and assessing the needs of the member
• Explaining the features and benefits of targeted products and services
• Offering targeted solutions to meet the member's needs
• Conducting callbacks to members
• Recognize and act upon potential membership and service opportunities to promote membership growth and loyalty.
• Inform members on loan policies, payment processes, and loan rates.
• Strive to exceed the Credit Union's sales and service goals through the development and maintenance of member relationships. Cross-sell mortgage and commercial products to members when appropriate.

Requirements
Experience and Knowledge:

• Minimum two years' experience* working in a financial institution with exposure to consumer loans. * Experience requirement may be shortened (to no less than a year) if some or all prior experience has been gained within the Consumer Lending Department. Prior experience interviewing borrowers and originating/underwriting loans preferred.
• Good understanding and knowledge of lending laws and regulations.
• Exhibits ability to compare SLFCU products to products in the marketplace and cross-sell effectively.
• Thorough knowledge of Credit Union products and services, features, and benefits.
• Solid knowledge of Microsoft Office applications; demonstrates ability to learn and effectively utilize in house programs and third-party lending software.

Education:

• High school diploma or GED equivalent.

Interpersonal Skills:

• Possesses exceptional interpersonal skills. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members.
• Able to formulate creative solutions that strengthen the Credit Union's relationship with members and business partners.
• Able to handle difficult situations and persons in a positive and professional manner.

Communication:

• Demonstrates strong verbal/written communication and presentation skills; able to communicate lending-related topics clearly and succinctly to others.

Other Skills:

• Demonstrated ability to ensure that documentation produced is accurate and meets all organizational guidelines and policies.
• Constantly strives to maintain product knowledge through continued education and research. Able to attend schools, seminars or other types of training to further expand and enhance knowledge base.
• Possesses strong business judgment. Able to analyze member issues/suggestions, loan files and interpret credit information.

Salary Description
$19.54 - $24.43/Hour (DOE)